Apprentice Parts Interpreter

Volvo Group; Sydney; On-site; AUD 35,000 - 45,000; Full time

Job summary

Volvo Group Australia offers an entry-level apprenticeship with Volvo Commercial Vehicles at Prestons, where you will study Cert III in Automotive Sales (Parts Interpreting) while learning the full parts process.

You will shadow experienced Parts Interpreters, support the Parts team with customer service by phone or email, assist with inventory and warehousing, and work toward a permanent Parts Interpreter role after 24 months.

Qualifications

• Entry-level role with mentorship and structured training.
• Willing to learn automotive parts processes and systems.
• Strong customer-service orientation and communication skills.

Responsibilities

• Shadow experienced Parts Interpreters to learn parts systems and processes.
• Provide prompt and courteous customer service to Volvo Group customers.
• Respond efficiently to customer enquiries by phone or email.
• Assist with parts identification and inventory management.
• Perform parts warehousing tasks, including sorting and ordering.
• Complete a Cert III in Automotive Sales (Parts Interpreting), funded by Volvo Group.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Education

Cert III in Automotive Sales (Parts Interpreting)

Job description

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services.

This role will work for Volvo Commercial Vehicles (VCV), who are the primary commercial vehicle distribution centre's for Volvo Trucks and Buses, Mack Trucks and UD Trucks.

What you will do

Do you want to earn as you learn? This role will see you completing a Cert III in Automotive Sales (Parts Interpreting) while learningour complex Parts process from some of the most experienced Parts Interpreters in the heavy vehicle industry. Your role will be focused on supporting our high performing Parts team with basic tasks and learning industry practices in a structured and supportive environment.

The goal is for you to spend 24 months learning the full cycle of the Parts process, before moving into a permanent Parts Interpreter role.

Your responsibilities include but are not limited to:

• Shadow experienced Parts Interpreters to gain knowledge of the parts systems and processes
• Provide prompt and courteous customer service to VCV customers
• Respond efficiently to customer enquiries by phone or email
• Assist with parts identification and inventory management
• Perform parts warehousing tasks, including sorting and ordering
• Complete a Cert III in Automotive Sales (Parts Interpreting), funded by Volvo Group.

Your future team

Reporting to the Parts Manager, you will work in a team of roughly 25 covering Parts and Warehouse roles. The Parts team pride themselves on running a quality and highly efficient operation, in a supportive team environment. The greater VCV Prestons Workshop team is made up of Mechanics, Auto-Electricians, Trades Assistants, Apprentices, Service Advisors and Costing Clerks.

Who are you?

As this is an entry levelrole where you will be upskilled and mentored, your behaviours and attributes are most important to us. Ideally, you will bring: