Parts Interpreter

Volvo Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Retail bonus program

Annual pay rises

Flexible working arrangements

Mental health support (EAP Sonder)

Career development opportunities

Extra week of annual leave

Generous parental leave

Job summary

Volvo Group Australia, operating through Volvo Commercial Vehicles in Sydney, seeks an after-sales parts specialist to drive retail sales and service excellence in a busy Parts/Warehouse team.

You will build customer relationships, identify parts opportunities, and coordinate stock and vendor communications while contributing to a safe, high-performance workplace. This role offers growth within Volvo Group’s global network.

Qualifications

• Experience in retail or after-sales parts environment.
• Strong communication and customer service skills.
• Ability to prioritise and manage time.
• Team player with willingness to rotate rosters.
• Solid knowledge of truck parts preferred.
• Proficient computer skills.

Responsibilities

• Daily upkeep of retail displays.
• Highlight specials for visibility.
• Actively market and sell parts to meet business targets.
• Develop and maintain customer base.
• Coordinate and implement the supply of Parts and Parts Services.
• Respond efficiently to customer enquiries, process invoices, and handle returns.
• Provide prompt and courteous service to customers.
• Effectively communicate with customers, vendors, and team members.
• Perform parts warehousing tasks, including sorting and ordering.
• Raise vendor purchase orders and maintain documentation.

Skills

Excellent customer service

Communication skills

Time management

Team player mindset

Truck parts knowledge

MS Office skills

Tools

MS Office

Job description

Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers' uptime and productivity.

Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm.

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services.

This role will work for Volvo Commercial Vehicles (VCV), who are the primary commercial vehicle distribution centre's for Volvo Trucks and Buses, Mack Trucks and UD Trucks.

What you will do

At VCV Sydney, you will be responsible for providing an efficient after-sales service by identifying, sourcing and selling truck and bus parts to our valued customers.

Your responsibilities include but are not limited to:

• Daily upkeep of retail displays
• Highlight current specials for customer visibility
• Actively market and sell parts to meet business targets
• Develop and maintain customer base, generating new business
• Coordinate and implement the supply of Parts and Parts Services
• Respond efficiently to customer enquiries, process invoices, and handle returns
• Provide prompt and courteous service to customers
• Effectively communicate with customers, vendors, and team members
• Perform parts warehousing tasks, including sorting and ordering
• Raise vendor purchase orders and maintain documentation.

Your future team

Reporting to Parts Manager, you will work in a team of roughly 25 covering Parts and Warehouse roles. The Parts team pride themselves on running a quality and highly efficient operation, in a supportive team environment. The greater VCV Prestons Workshop team is made up of Mechanics, Auto-Electricians, Trades Assistants, Apprentices, Service Advisor's and Costing Clerk's.

Who are you?

We believe that your behaviours and attributes are just as important as your technical skills, so ideally you will bring:

• Excellent customer service and communication skills
• The ability to prioritise and manage your time
• A team player mindset
• Strong truck parts knowledge, ideally within a retail environment
• Strong Microsoft Office and general computer skills
• The ability to participate in a rotating roster to work Saturday shifts and be on call for parts supply.

What's in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• Eligibility to participate in a retail bonus program
• Yearly rates increases in line with our Employee Agreement
• We care about our people, we are committed to making your workplace safe and facilitate a healthier lifestyle for our employees through flexible working arrangements and work life balance.
• Access for you and your family to free, anonymous mental health support through our EAP, Sonder
• Countless opportunities to develop and build your career and work globally or cross-functionally.
• Opportunity to purchase an extra week of annual leave
• Generous parental leave policy including superannuation.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.