Apprentice Parts Interpreter

Volvo Trucks; Sydney; On-site; AUD 30,000 - 39,000; Full time

Job summary

Volvo Group Australia (Volvo Commercial Vehicles) is offering an entry-level opportunity as a Parts Interpreter apprentice. You will shadow experienced interpreters, handle customer enquiries, assist with parts identification and warehousing, and complete a funded Cert III in Automotive Sales (Parts Interpreting) over a 24-month learning cycle.

The role supports a rotating roster including Saturdays. Join a supportive team within a leading heavy-vehicle organisation and progress into a permanent

Qualifications

• Interest in the heavy vehicle industry (trucks and buses)
• Excellent customer service and communication skills
• Proficient computer skills including MS Office
• Ability to prioritise workload and work in a team
• Willing to participate in a rotating roster including Saturday shifts
• Minimum age of 16 years or older

Responsibilities

• Shadow experienced Parts Interpreters to learn parts systems and processes
• Provide prompt and courteous customer service to Volvo Group Australia customers
• Respond to customer enquiries by phone or email
• Assist with parts identification and inventory management
• Perform parts warehousing tasks, including sorting and ordering
• Complete a Cert III in Automotive Sales (Parts Interpreting) funded by Volvo Group

Skills

Customer service

Communication

MS Office

Teamwork

Roster flexibility

Age requirement 16+

Education

Cert III in Automotive Sales (Parts Interpreting)

Job description

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services.

This role will work for Volvo Commercial Vehicles (VCV), who are the primary commercial vehicle distribution centre’s for Volvo Trucks and Buses, Mack Trucks and UD Trucks.

What You Will Do

Do you want to earn as you learn? This role will see you completing a Cert III in Automotive Sales (Parts Interpreting) while learning our complex Parts process from some of the most experienced Parts Interpreters in the heavy vehicle industry. Your role will be focused on supporting our high performing Parts team with basic tasks and learning industry practices in a structured and supportive environment.

The goal is for you to spend 24 months learning the full cycle of the Parts process, before moving into a permanent Parts Interpreter role.

Your Responsibilities Include But Are Not Limited To

• Shadow experienced Parts Interpreters to gain knowledge of the parts systems and processes
• Provide prompt and courteous customer service to VCV customers
• Respond efficiently to customer enquiries by phone or email
• Assist with parts identification and inventory management
• Perform parts warehousing tasks, including sorting and ordering
• Complete a Cert III in Automotive Sales (Parts Interpreting), funded by Volvo Group.

Your future team

Reporting to the Parts Manager, you will work in a team of roughly 25 covering Parts and Warehouse roles. The Parts team pride themselves on running a quality and highly efficient operation, in a supportive team environment. The greater VCV Prestons Workshop team is made up of Mechanics, Auto-Electricians, Trades Assistants, Apprentices, Service Advisor’s and Costing Clerk’s.

Who are you?

Role

As this is an entry level role where you will be upskilled and mentored, your behaviours and attributes are most important to us. Ideally, you will bring:

• A true interest in the heavy vehicle industry (preferably trucks and buses)
• Sound communication and customer service skills
• Sound computer skills, including the Microsoft Office suite
• The ability to prioritise your workload and work in a team environment
• The ability to participate in a rotating roster to work Saturday shifts (after you're fully trained)
• Be a minimum of 16 years or older.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• Eligibility to participate in a retail bonus program after you've completed your probation period
• Yearly rates increases in line with our Employee Agreement
• We care about our people, we are committed to making your workplace safe and facilitate a healthier lifestyle for our employees through flexible working arrangements and work life balance.
• Access for you and your family to free, anonymous mental health support through our EAP, Sonder
• Countless opportunities to develop and build your career and work globally or cross-functionally
• Opportunity to purchase an extra week of annual leave
• Generous parental leave policy including superannuation.

Ready for the next move?

If you want to make a real impact on your career, a leading transportation business is where you want to be. We look forward to meeting you.

The successful candidate will be required to undergo appropriate background and reference checks.

Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.