Appointment Setter

BRANDLOCKER; Gold Coast City; Hybrid; AUD 30,000 - 60,000; Full time

Job summary

BRANDLOCKER on the Gold Coast is seeking a results-driven Appointment Setter to qualify leads and book discovery calls. This contract role blends on-site and remote work, with responsibilities spanning calendar management, booking confirmations, and CRM updates.

You’ll work closely with marketing and sales to ensure prompt, professional lead handling and excellent client service, supporting growth with accurate, proactive communication.

Qualifications

• Set appointments and schedule with accuracy.
• Lead generation and prospect qualification.
• Strong verbal and written communication.
• Provide courteous customer service.
• Familiarity with CRM or scheduling software.
• Maintain time management and attention to detail.

Responsibilities

• Contact prospective clients via phone, email and digital channels to qualify leads.
• Schedule discovery calls for the team and manage calendars.
• Confirm bookings and update CRM records.
• Follow up on inbound and outbound inquiries.
• Collaborate with marketing and sales; ensure timely lead handling.

Skills

Appointment setting

Lead generation

Communication skills

Customer service

CRM software

Time management

Hybrid work

Sales support

Telesales experience

Job description

High commissions on clients you book that come onboard, up to $1,000 AUD per new client, uncapped earning potential. Role Des

The Appointment Setter role at BRANDLOCKER is a contract position based in Gold Coast, QLD, with a hybrid work arrangement that allows for work from home. In this role, the individual will contact prospective clients via phone, email, and digital channels to qualify leads and schedule discovery calls for our team. Daily tasks include managing appointment calendars, confirming bookings, updating CRM records, and following up on inbound and outbound inquiries. The Appointment Setter will collaborate with marketing and sales to ensure leads are handled promptly and professionally, and will provide courteous customer service while handling questions or redirecting complex inquiries. Consistent, accurate communication and attention to detail are key to supporting client relationships and business growth.

Qualifications

• Ability to perform Setting Appointments and Appointment Scheduling efficiently and accurately.


• Experience with Lead Generation, including qualifying prospects and maintaining organized records.


• Strong Communication skills, both verbal and written, for engaging with clients and internal teams.


• Customer Service skills to manage inquiries, resolve minor issues, and maintain a positive client experience.


• Familiarity with CRM or scheduling software and basic office productivity tools.


• Strong time management, organization, and attention to detail in a fast-paced environment.


• Ability to work in a hybrid setting, maintaining reliability and professionalism both on-site and remotely.


• Prior experience in sales support, telesales, or appointment setting is advantageous.


• Previous appointment setting experience in the marketing industry preferred.