Applications Support Analyst - To 93k + super

Randstad; Sydney; On-site; AUD 56,000 - 93,000; Full time

Job summary

Randstad is seeking an Applications Support Analyst to help maintain and optimize our digital systems. You will work with internal stakeholders and vendors to resolve incidents, implement improvements, and ensure system reliability.

Key capabilities include delivering user training, performing regular maintenance, and supporting upgrades, with a focus on data accuracy and process efficiency across the business.

Qualifications

• Experience in a similar Applications Analyst role.
• Experience with key platforms such as Workday, Salesforce or Dynamics 365 is highly regarded.
• Strong problem solving and analytical capabilities to resolve complex application challenges.
• Ability to manage multiple tasks and projects with competing demands.

Responsibilities

• Provide technical application support, resolve user-reported issues, perform maintenance, and ensure security and backups.
• Manage deployments and upgrades, test new software, and validate functional success.
• Maintain and monitor application integrations, data flows, reconciliations, and month-end processes.
• Analyze workflows, define system outputs based on user tasks, and prepare cost-benefit analyses for new projects.

Skills

Application support

Problem solving

Data analysis

Time management

Training & engagement

Self-driven

Tools

Workday

Salesforce

Dynamics 365

Job description

Applications Support Analyst - To 93k + super

My client is a multinational organisation currently seeking a dedicated and proactive Applications Analyst to support, maintain, and optimize their digital systems and applications.

In this role, you will work closely with internal business stakeholders and external vendors to design, develop, and implement solutions that resolve application challenges, enhance performance, and maximize user productivity across the organization.

Key Responsibilities

• Application Support & Maintenance: Provide technical support, resolve issues reported by employees, perform regular maintenance checks, and ensure system safety, security, and backups.




• Upgrades & Deployments: Manage implementation deployments, application upgrades, and test new software or systems for functional success.




• System Integration: Maintain application integrations, monitor data flows, perform reconciliations, and support month-end processes.




• Business Analysis & Improvement: Analyze workflows, define system outputs based on user tasks, prepare cost-benefit analyses for new projects, and diagram processes for the ICT team.




• Training & Engagement: Deliver end-user training, design instruction processes, and assist with hardware/software rollout engagement.

Key Requirements & Experience

• Experience: Previous experience in a similar Applications Analyst role.




• Preferred Systems Knowledge: Experience with any of the following key platforms is highly regarded:

  
  
  
  

  • Workday: Talent Management, Recruiting, ESS, Payroll & Time Management

  
  

  • Salesforce: Sales & Marketing CRM

  
  

  • Microsoft Dynamics 365 Finance & Operations: Purchase Orders, GL Posting, Accounts Payable

  
  
  
  



• Problem Solving & Analysis: Strong logical reasoning skills to analyze, test, and troubleshoot complex application challenges.




• Project & Time Management: Ability to provide coordination and support for multiple projects simultaneously and meet deadlines effectively.




• Data & Statistics: Proficient in gathering and interpreting data/reports to identify trends and optimize performance.




• Self-Driven: Eager to learn business operations quickly and commit to ongoing self-development.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.