Applications Support Analyst

Babcock International Group; Adelaide; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working

Leave entitlements

Career development

Discounts & benefits

Novated leasing

Share plan

Job summary

Babcock Australasia seeks an Applications Support Analyst in Adelaide, SA, to support a diverse portfolio of business applications across on-prem and cloud environments. You will collaborate with stakeholders, vendors and cross-functional teams to ensure reliability, security and value from the portfolio.

You will contribute to incident resolution, testing, change management, and documentation, while driving improvements and supporting solution delivery in a dynamic, customer-focused environment.

Qualifications

• Australian citizenship with a Defence Security clearance (or the ability to obtain).
• Experience providing Level 2 and Level 3 support for enterprise business applications.
• Exposure to both On Prem + Cloud applications (COTS and custom-developed).
• Administration and support with Jira Cloud, Jira Data Centre and Confluence.
• Experience working with application vendors and external service providers.
• Knowledge of ITIL service management, incident & change management.
• Experience with testing, release management and system integrations.
• Strong troubleshooting, analytical and stakeholder engagement skills.

Responsibilities

• Investigate and resolve application incidents, service requests and issues.
• Perform application configuration and administration activities.
• Identify opportunities for process and system improvements.
• Support delivery of application enhancements and upgrades.
• Contribute to system integration activities and testing.
• Provide guidance to users to maximise application effectiveness.
• Produce and maintain operational, technical and support documentation.
• Collaborate with solution architects, developers and project teams.

Skills

L2/L3 support

Jira Cloud

Jira Data Centre

Confluence

ITIL

Incident mgmt

Change mgmt

Testing & releases

System integration

Stakeholder engagement

Tools

Confluence

Jira Data Centre

Job description

• Support critical business apps across a diverse technology portfolio.
• Adelaide CBD location with flexibility working arrangements.
• Join a team that values innovation, collaboration, and improvement.

About the Role

Are you passionate about delivering high-quality support for business-critical applications? Babcock Australasia is seeking an Application Support Analyst to join our dynamic Business Solutions team.

In this role, you will provide operational support for a diverse portfolio of business applications, including both commercial off-the-shelf solutions and internally developed systems. Working closely with business stakeholders, vendors, and technical teams, you will be responsible for ensuring applications remain reliable, secure, and fit for purpose while supporting continuous improvement initiatives across the organisation.

Your key responsibilities will include investigating and resolving application incidents, service requests, and system issues; performing application configuration and administration activities; identifying opportunities for process and system improvements; and supporting the delivery of application enhancements and upgrades. You will also contribute to system integration activities, assist with testing and change implementation, and provide advice and guidance to users to maximise application effectiveness.

Additionally, you will produce and maintain operational, technical, and support documentation, assist with gathering and analysing business requirements, and work collaboratively with solution architects, developers, and project teams to support the design and delivery of application solutions.

This role offers the opportunity to work across a broad range of technologies and business systems in a collaborative environment where continuous improvement, customer service, and innovation are highly valued.

To be successful, you will bring:

• Australian Citizenship with a Defence Security clearance (or the ability to obtain).
• Experience providing Level 2 and Level 3 support for enterprise business applications.
• Exposure to both commercial off-the-shelf and custom-developed applications - both On Prem + Cloud.
• Administration and support experience with Jira Cloud, Jira Data Centre, and Confluence.
• Experience working with application vendors and external service providers.
• Knowledge of ITIL service management principles, incident management, and change management processes.
• Experience with application testing, release management, and system integrations.
• Strong troubleshooting, analytical, and stakeholder engagement skills.

Your future at Babcock – what we offer you

• Our agile working policies offer more choice and autonomy. For you, this could mean flexible start and finish times, a mix of office and home working, or even condensed working weeks.
• Our work life integration policy offers attractive leave entitlements including (not limited to) wellbeing leave, volunteer leave, paid parental leave, defence reservist leave, and we are proud to be a Work endorsed employer.
• Babcock’s supportive and engaging environment, coupled with our capability framework, aims to advance your career with internal development programs, self-led learning modules through LinkedIn Learning and access to study leave.
• Our beRewarded platform offers endless discounts across retail, health, entertainment, travel and much more, plus novated leasing options and corporate shares plan.
• As a principles driven organisation, our weRecognise program aims to recognise the outstanding work our people do each and every day in line with our Principles which are Be kind, Collaborate, Be Curious, Think Outcomes, Be Courageous and Own & Deliver.

Who we are

Babcock Australasia combines the best talent and in-country expertise while leveraging the rich + year global heritage of

Applications Support Analyst • Adelaide, SA, AU