Applications Support Analyst

Babcock Australia & New Zealand; Adelaide; Hybrid; AUD 70,000 - 110,000; Full time

Job summary

Babcock Australasia is seeking an Application Support Analyst to join our Business Solutions team in Adelaide. You will provide operational support for a diverse portfolio of business applications, including On Prem and Cloud solutions, ensuring reliability, security, and fit-for-purpose outcomes while driving continuous improvement.

In this role you will work with stakeholders, vendors and technical teams, investigate incidents, perform configuration and administration, and help deliver

Qualifications

• Experience providing Level 2 and Level 3 support for enterprise business applications.
• Exposure to both commercial off-the-shelf and custom-developed applications - both On Prem + Cloud.
• Administration and support experience with Jira Cloud, Jira Data Centre, and Confluence.
• Knowledge of ITIL service management principles, incident management, and change management processes.
• Experience with application testing, release management, and system integrations.
• Australian Citizenship with Defence Security clearance (or the ability to obtain).

Responsibilities

• Investigate and resolve application incidents, service requests, and system issues.
• Perform application configuration and administration activities.
• Identify opportunities for process and system improvements.
• Support the delivery of application enhancements and upgrades.
• Contribute to system integration activities, assist with testing and change implementation.
• Provide advice and guidance to users to maximise application effectiveness.
• Produce and maintain operational, technical, and support documentation.
• Gather and analyse business requirements, and work with solution architects, developers and project teams.

Skills

Troubleshooting

Analytical thinking

Stakeholder engagement

ITIL processes

Incident & change management

Tools

Jira Cloud

Jira Data Centre

Confluence

Job description

• Support critical business apps across a diverse technology portfolio.
• Adelaide CBD location with flexibility working arrangements.
• Join a team that values innovation, collaboration, and improvement.

About The Role

Are you passionate about delivering high-quality support for business-critical applications? Babcock Australasia is seeking an Application Support Analyst to join our dynamic Business Solutions team.

In this role, you will provide operational support for a diverse portfolio of business applications, including both commercial off-the-shelf solutions and internally developed systems. Working closely with business stakeholders, vendors, and technical teams, you will be responsible for ensuring applications remain reliable, secure, and fit for purpose while supporting continuous improvement initiatives across the organisation.

Your key responsibilities will include investigating and resolving application incidents, service requests, and system issues; performing application configuration and administration activities; identifying opportunities for process and system improvements; and supporting the delivery of application enhancements and upgrades. You will also contribute to system integration activities, assist with testing and change implementation, and provide advice and guidance to users to maximise application effectiveness.

Additionally, you will produce and maintain operational, technical, and support documentation, assist with gathering and analysing business requirements, and work collaboratively with solution architects, developers, and project teams to support the design and delivery of application solutions.

This role offers the opportunity to work across a broad range of technologies and business systems in a collaborative environment where continuous improvement, customer service, and innovation are highly valued.

To be successful, you will bring:

• Australian Citizenship with a Defence Security clearance (or the ability to obtain).
• Experience providing Level 2 and Level 3 support for enterprise business applications.
• Exposure to both commercial off-the-shelf and custom-developed applications - both On Prem + Cloud.
• Administration and support experience with Jira Cloud, Jira Data Centre, and Confluence.
• Experience working with application vendors and external service providers.
• Knowledge of ITIL service management principles, incident management, and change management processes.
• Experience with application testing, release management, and system integrations.
• Strong troubleshooting, analytical, and stakeholder engagement skills.

Your Future At Babcock – What We Offer You

• Our agile working policies offer more choice and autonomy. For you, this could mean flexible start and finish times, a mix of office and home working, or even condensed working weeks.
• Our work life integration policy offers attractive leave entitlements including (not limited to) wellbeing leave, volunteer leave, paid parental leave, defence reservist leave, and we are proud to be a Work180 endorsed employer.
• Babcock’s supportive and engaging environment, coupled with our capability framework, aims to advance your career with internal development programs, self-led learning modules through LinkedIn Learning and access to study leave.
• Our beRewarded platform offers endless discounts across retail, health, entertainment, travel and much more, plus novated leasing options and corporate shares plan.
• As a principles driven organisation, our weRecognise program aims to recognise the outstanding work our people do each and every day in line with our Principles which are Be kind, Collaborate, Be Curious, Think Outcomes, Be Courageous and Own & Deliver.

Who We Are

Babcock Australasia combines the best talent and in-country expertise while leveraging the rich 130+ year global heritage of Babcock International Group, a FTSE 100 international defence company.

Our team of 1,800+ experienced staff ensure critical services and assets are readily available, affordable, and future proof. From maritime sustainment and secure communications, to lifesaving helicopter missions and managing critical fleets, we ensure our customers are equipped to fulfil their mission

So, if you would like to join us and help create a safe and secure world, together.

To learn more about Babcock visit www.babcock.com.au

We welcome applications from candidates from all backgrounds and experience however, due to the defence orientation of this role, the successful candidate must be eligible to obtain a Security Clearance, as defined in the AGSVA guidelines.

Please note, should your application progress you may be required to complete pre-employment checks. These checks may include but not limited to, reference checks, police check, security check, qualifications and right to work.

Babcock Australasia is a Circle Back Initiative Employer - we commit to respond to every applicant