Applications Services Officer

I Work For Sa; Adelaide; Hybrid; AUD 106,000 - 112,000; Full time

Benefits offered by this job

Flexible working arrangements

Work from home 1 day per week

Job summary

The Attorney-General’s Department is seeking an experienced application professional to join the Resolve team on a permanent, full‑time basis in Adelaide. You will support a strategic case management platform, replacing direct vendor relationships with standardized internal support, escalation pathways and service standards.

You will work as one of two Resolve resources, configuring workflows, developing reports, supporting integrations and delivering improvements, with flexible working

Qualifications

• Experience with case management or enterprise platforms is desirable.
• Strong SQL, reporting and API skills are required.
• Ability to configure workflows and integrate systems.

Responsibilities

• Provide advanced technical support for Resolve and related services.
• Configure complex workflows and develop reports to support decision‑makers.
• Support integrations and oversee internal or vendor‑driven improvements.
• Mentor junior staff and contribute to process improvements.

Skills

SQL

Reporting

APIs

Integration design

Application configuration

Tools

Resolve

Job description

Attorney-General's Department
Job reference: 863160
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

Classification: ASO6
Salary Range: $105,747- $111,854 +Superannuation
Duration: Ongoing
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Friday 13 November 2026

About the Opportunity

We are seeking an experienced application professional to joinour growing Application Services team in a permanent rolesupporting Resolve, the agency’s strategic case managementplatform. You will help establish a coordinated internal supportmodel across several legal and integrity agencies, replacingmultiple direct vendor relationships with consistent support, clearescalation pathways and common service standards.

Working as one of two Resolve technical resources, you willprovide advanced support, configure complex workflows, developreports, support integrations and oversee improvements deliveredinternally or through the vendor. You will have the autonomy toprovide trusted advice, own outcomes, mentor less experienced staffand shape the service as business needs evolve.

Experience with case management, workflow, CRM or similarenterprise platforms is desirable, with Resolve training available.Strong skills in SQL, reporting, APIs, integration design andapplication configuration will be highly regarded. The role offersvariety across multiple agencies, direct access to decision-makers,practical work that supports justice and public services, andflexible working arrangements including one day per week workingfrom home.

About the Business

Technology Services at AGD is responsible for supporting a broadrange of applications, systems and technology services across adiverse customer base. The business unit provides expertise in ICTservice desk and desktop support, infrastructure management andtechnical support, contract management and procurement, cybersecurity and policy, IT asset management, software licensing andcompliance, and ICT change management. These services support thereliable and secure operation of technology across theAttorney-General’s Department and contribute to the delivery of thedepartment’s broader objectives.

Employment is dependent upon a National Police Certificateclearance that the AGD finds satisfactory. Successful applicantswill be provided further information if an interview is requested.Forms are not to be lodged directly with SA Police (SAPOL) underany circumstances and any fees incurred by applicants in doing sowill not be recoverable from the AGD.

• National Police Check required.
• Some out of hours work may be required.
• Some interstate and intrastate travel may be required.
• Must be eligible to receive ASD Baseline clearance oralready hold Baseline clearance.

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

The Attorney-General’s Department values workplace diversity andis committed to providing a supportive, inclusive and respectfulwork environment.

Aboriginal and Torres Strait Islander People and people withdisability are strongly encouraged to apply.

The South Australian public sector supports flexible ways ofworking including part-time working arrangements whereverreasonably possible. The sector is diverse and desires to increasein diversity and to create opportunities for more SouthAustralians.

We are committed to making reasonable adjustments to provide apositive, barrier-free recruitment process and supportiveworkplace. If you have any support or access requirements, weencourage you to advise us at the time of application via thecontact above or our website https://www.agd.sa.gov.au/ .