Applications Service Analyst

mercyagedcare; Richmond Shire; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Mercy Health in Richmond, Queensland, is seeking an Applications Analyst to support enterprise business applications, manage incidents, and drive changes from analysis through deployment.

Reporting to the Manager, Application Service Delivery, you will collaborate with vendors and business users, use SQL and Microsoft 365/Power Platform, and contribute to healthcare IT initiatives.

Qualifications

• Experience supporting clinical and enterprise business applications, including level 2 and level 3 incident and problem resolution in a service management environment.
• Strong analytical and problem solving skills, a methodical approach, and a genuine sense of ownership from first report through to resolution.
• Experience delivering application changes, enhancements or small projects end to end, including analysis, testing and deployment.
• Confidence working directly with vendors and with business users, and the ability to explain technical concepts in plain language.
• Working knowledge of relational databases and SQL. Exposure to Microsoft 365, the Power Platform or integration technologies will be highly regarded.

Responsibilities

• Be the technical contact for assigned group of business applications, handling incidents and service requests.
• Deliver small to medium changes, enhancements and projects from analysis through deployment.
• Collaborate with application and integration analysts on Microsoft 365, Power Platform, and healthcare systems.

Skills

Incident resolution

Problem solving

End-to-end projects

Vendor communication

SQL

Microsoft 365

Power Platform

Relational databases

Tools

Microsoft 365

Power Platform

Integration technologies

Job description

Employment Type: Permanent full time
Hours: 76 hours per fortnight, Monday to Friday
Location: Hybrid, Support Services Office, Richmond
Upload with Application: Resume, cover letter, and all relevant qualifications.
Contact: Samuel D'Monte, Manage Application Service Delivery - [e-mail]

Where there's life, there's Mercy.

Where there's care, there's You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we're on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.

At Mercy Health, it's all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

At Mercy Health, you will become part of a proud history built on over 100 years of expertise, skill and care. As an Applications Analyst, you will use your technical problem solving skills and your experience supporting enterprise business applications to help achieve even more for all who need us.

Reporting to the Manager, Application Service Delivery, you will join a small and close knit IT Applications team based in Richmond, supporting the systems that keep our hospitals, aged care homes and corporate services running. You will be the technical contact for an assigned group of business applications, taking ownership of incidents and service requests, and working directly with business users and vendors to get things resolved.

This is a hands on role with genuine variety. Alongside day to day support you will deliver small to medium changes, enhancements and projects from analysis through to deployment, and contribute to larger application and integration initiatives.

You will work alongside our application and integration analysts, with real scope to build your skills across Microsoft 365, the Power Platform, integration technologies and healthcare systems.

What you'll bring

• Experience supporting clinical and enterprise business applications, including level 2 and level 3 incident and problem resolution in a service management environment.


• Strong analytical and problem solving skills, a methodical approach, and a genuine sense of ownership from first report through to resolution.


• Experience delivering application changes, enhancements or small projects end to end, including analysis, testing and deployment.


• Confidence working directly with vendors and with business users, and the ability to explain technical concepts in plain language.


• Working knowledge of relational databases and SQL. Exposure to Microsoft 365, the Power Platform or integration technologies will be highly regarded.


• Excellent time management, organisational and communication skills, with the ability to adapt, problem solve and manage competing priorities.


• A compassionate, flexible and positive approach, and a genuine interest in helping others.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check


• A current Victorian driver license

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.