Application Support Specialist – SQL & Integrations

Your PetPA Pharmacy; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

PawsApp, part of VetXtend, is seeking an Application Support Specialist to ensure our veterinary software platform and integrations operate smoothly for practices across Australia and New Zealand. You’ll troubleshoot issues, use SQL to analyse data, and support onboarding while collaborating with customer operations, development, and onboarding teams.

Ideal candidates have 2+ years in application or software support, strong SQL skills, API/integration troubleshooting, and a customer-focused

Qualifications

• Minimum 2 years' experience in application support, technical support or software troubleshooting.
• Strong SQL skills, including writing queries, joining tables and investigating data issues.
• Excellent analytical and problem-solving abilities.
• Strong communication skills and a customer-focused approach.

Responsibilities

• Investigating and resolving software, database and integration issues.
• Using SQL queries to analyse data, troubleshoot problems and identify discrepancies.
• Managing technical support tickets and escalating complex issues to developers.
• Supporting the technical onboarding and configuration of new veterinary practices.
• Troubleshooting integrations with PIMS and third-party software.
• Providing clear, professional technical assistance to customers.
• Working with internal teams and external software providers to resolve technical issues.
• Identifying recurring problems and recommending improvements.
• Maintaining technical documentation and contributing to better support processes.

Skills

SQL

Analytical

Customer-focused

APIs

Troubleshooting

Tools

APIs

Ticketing systems

Job description

Application Support Specialist - SQL & Integrations

PawsApp, part of VetXtend, is a fast-growing veterinary technology business supporting over 1,100 veterinary practices across Australia and New Zealand. We develop innovative software solutions that help veterinary practices improve efficiency, streamline operations and deliver better client experiences.

About the role

This is an exciting opportunity for someone who enjoys investigating technical challenges, solving problems and working with customers. You will play a key role in ensuring our software platform and third-party integrations operate smoothly, helping veterinary practices get the most out of our technology. Working closely with our customer operations, onboarding and development teams, you will investigate technical issues, troubleshoot database and integration problems, and help improve the overall reliability of our platform.

Key responsibilities

• Investigating and resolving software, database and integration issues
• Using SQL queries to analyse data, troubleshoot problems and identify discrepancies
• Managing technical support tickets and escalating complex issues to developers
• Supporting the technical onboarding and configuration of new veterinary practices
• Troubleshooting integrations with veterinary Practice Management Information Systems (PIMS) and third-party software
• Providing clear, professional technical assistance to customers
• Working with internal teams and external software providers to resolve technical issues
• Identifying recurring problems and recommending improvements
• Maintaining technical documentation and contributing to better support processes

About you

• Minimum 2 years' experience in application support, technical support or software troubleshooting
• Strong SQL skills, including writing queries, joining tables and investigating data issues
• Excellent analytical and problem-solving abilities
• Strong communication skills and a customer-focused approach
• Ability to investigate technical issues independently and manage multiple priorities
• Experience working with ticketing systems and technical escalations
• Experience troubleshooting APIs and software integrations
• Experience with SaaS platforms or cloud-based applications
• Familiarity with application logs and debugging tools