SQL & Integrations Support Specialist

Your PetPA Pharmacy

Gold Coast City

On-site

AUD 70,000 - 90,000

Full time

3 days ago

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Job summary

PawsApp, part of VetXtend, is seeking an Application Support Specialist to ensure our veterinary software platform and integrations operate smoothly for practices across Australia and New Zealand. You’ll troubleshoot issues, use SQL to analyse data, and support onboarding while collaborating with customer operations, development, and onboarding teams.

Ideal candidates have 2+ years in application or software support, strong SQL skills, API/integration troubleshooting, and a customer-focused

Qualifications

Minimum 2 years' experience in application support, technical support or software troubleshooting.
Strong SQL skills, including writing queries, joining tables and investigating data issues.
Excellent analytical and problem-solving abilities.
Strong communication skills and a customer-focused approach.

Responsibilities

Investigating and resolving software, database and integration issues.
Using SQL queries to analyse data, troubleshoot problems and identify discrepancies.
Managing technical support tickets and escalating complex issues to developers.
Supporting the technical onboarding and configuration of new veterinary practices.
Troubleshooting integrations with PIMS and third-party software.
Providing clear, professional technical assistance to customers.
Working with internal teams and external software providers to resolve technical issues.
Identifying recurring problems and recommending improvements.
Maintaining technical documentation and contributing to better support processes.