Application Support Engineer

Australian Retirement Trust; Brisbane; Híbrido; AUD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

14% super

Hybrid work model

Training and development

Flexible work from home

Descripción de la vacante

Australian Retirement Trust is seeking an Application Support Engineer to maintain, support, and enhance critical IT applications across the organisation in Brisbane or Melbourne. You’ll collaborate with technical teams, business stakeholders, and vendors to keep systems available and performing well.

The role emphasizes incident management, release deployment, and continuous improvement, with hybrid work options and opportunities to contribute across a broad technology landscape.

Formación

• Degree in Computer Science, Software Engineering, or related discipline.
• Experience supporting complex enterprise applications and IT systems.
• Experience with incident management and IT service delivery.

Responsabilidades

• Provide maintenance, support, and troubleshooting across critical business applications.
• Manage incidents and service requests to agreed SLAs.
• Investigate issues, perform root cause analysis, and coordinate resolution.
• Support software releases, testing, deployments, and production changes.
• Contribute to availability, resilience, and disaster recovery processes.
• Build relationships with stakeholders and external vendors.
• Maintain support documentation and processes.
• Identify opportunities for continuous improvement.
• Participate in after-hours support and on-call when required.

Conocimientos

Communication

Incident management

Problem solving

Stakeholder engagement

ITIL knowledge

Agile delivery

Educación

Bachelors in Computer Science or Software Engineering

Descripción del empleo

Description

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Application Support Engineer, you'll be responsible for maintaining, supporting, troubleshooting, and enhancing critical IT applications across our organisation. You'll work closely with technical teams, business stakeholders, and external vendors to ensure systems remain available, stable, and optimised for performance.

You'll play a key role in incident management, release deployment, application maintenance, root cause analysis, and continuous improvement initiatives. This is an opportunity to work across a broad technology landscape while contributing to reliable services that support our business and members every day.

This role is a permanent opportunity and is based in Brisbane or Melbourne.

Responsibilities

Day to day, you'll:

• Provide maintenance, support, and troubleshooting services across critical business applications.
• Manage incidents and service requests to agreed service levels and operational standards.
• Investigate application issues, perform root cause analysis, and coordinate resolution activities.
• Support software releases, testing activities, deployments, and production changes.
• Contribute to application availability, resilience, and disaster recovery processes.
• Build trusted relationships with business stakeholders, technical teams, and external vendors.
• Maintain support documentation, processes, and operational procedures.
• Identify opportunities for continuous improvement across systems, tools, and support practices.
• Participate in after-hours support activities and on-call arrangements where required.

Qualifications

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You hold a degree in Computer Science, Software Engineering, or a related discipline.
• Your experience includes supporting complex enterprise applications and IT systems.
• You'll bring strong problem-solving, analytical, and incident management capabilities.
• You're confident communicating with technical teams, business stakeholders, and external partners.
• You have experience supporting front and back-office transaction processing environments.
• Your understanding of IT service management practices helps you deliver reliable outcomes.
• You'll have knowledge of software development lifecycles and Agile delivery methodologies.
• You're familiar with the Superannuation or Financial Services industry.
• You hold, or are working towards, an ITIL Foundation certification.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.

By applying, you agree to the use of these technologies as part of the recruitment process.

About us

Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple. Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Applications close 15th November 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.