Application Specialists (VIC)

Shimadzu Medical System (Oceania) Pty Ltd; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

Exposure to cutting-edge imaging tech

Job summary

Shimadzu Medical System (Oceania) Pty Ltd in Melbourne invites an experienced Application Specialist to join our team. You will bridge advanced imaging equipment with healthcare professionals, ensuring optimal performance and clinical outcomes for our customers.

You will deliver on-site installations, training, and ongoing support while maintaining thorough documentation. A radiographer qualification and AHPRA registration are required, with travel to sites as needed.

Qualifications

• Proven experience with medical imaging systems and diagnostic equipment.
• Strong knowledge of medical device operations and clinical applications.
• Excellent communication with clinicians and technical staff.
• Willingness to travel to customer sites as required.
• Current registration with AHPRA and radiographer qualification.

Responsibilities

• Provide comprehensive technical support and training to healthcare facilities on Shimadzu medical equipment and software applications.
• Conduct on-site equipment installations, commissioning, and validation to ensure systems meet clinical and operational requirements.
• Troubleshoot technical issues and implement solutions to minimise downtime and maximise system performance.
• Develop and deliver customised training programmes for clinicians, radiographers, and technical staff at customer sites.
• Collaborate with sales and clinical teams to understand customer needs and recommend suitable solutions and configurations.
• Maintain detailed documentation of installations, configurations, and customer interactions for ongoing service delivery.
• Stay current with product updates and industry developments to provide expert guidance on system capabilities and best practices.
• Support development of application protocols and clinical workflows to optimise equipment utilisation.

Skills

Medical imaging systems

Diagnostic equipment

Clinical applications

Communication skills

Travel readiness

Education

Qualified radiographer

Job description

Shimadzu Medical System (Oceania) Pty Ltd is seeking experienced Application Specialist to join our team in Melbourne, VIC 3000. This is a full-time position that plays a critical role in delivering exceptional technical support and expertise to our healthcare clients.

As an Application Specialist, you will be the bridge between our advanced medical imaging and diagnostic equipment and the healthcare professionals who depend on it, ensuring optimal performance and clinical outcomes across our customer base.

Key responsibilities

Provide comprehensive technical support and training to healthcare facilities on Shimadzu medical equipment and software applications

Conduct on-site equipment installations, commissioning, and validation to ensure systems meet clinical and operational requirements

Troubleshoot technical issues and implement solutions to minimise downtime and maximise system performance

Develop and deliver customised training programmes for clinicians, radiographers, and technical staff at customer sites

Collaborate with sales and clinical teams to understand customer needs and recommend appropriate solutions and system configurations

Maintain detailed documentation of installations, configurations, and customer interactions to support ongoing service delivery

Stay current with product updates and industry developments to provide expert guidance on system capabilities and best practices

Support the development of application protocols and clinical workflows that optimise equipment utilisation

What we're looking for

Proven experience working with medical imaging systems, diagnostic equipment, or similar healthcare technology platforms

Strong technical knowledge of medical device operations, software systems, and clinical applications

Excellent communication skills with the ability to explain complex technical concepts to diverse audiences, including clinicians and technical staff

Demonstrated ability to troubleshoot technical issues systematically and implement effective solutions

Experience in customer-facing technical support or field service roles within the healthcare or medical device industry

Proficiency with computer systems, software applications, and technical documentation

Problem-solving mindset with strong attention to detail and commitment to quality outcomes

Flexibility to travel to customer sites as required to deliver training and support

Current registration with AHPRA

Qualified radiographer

Knowledge of regulatory requirements and quality standards in medical device management is desirable

About us

Shimadzu Medical System (Oceania) Pty Ltd is a leading provider of innovative medical imaging and diagnostic solutions across Australia and New Zealand. We are committed to advancing healthcare delivery through cutting-edge technology and exceptional customer support. Our mission is to partner with healthcare institutions to improve diagnostic capabilities and patient outcomes. With a strong reputation for reliability, quality, and clinical excellence, we are dedicated to supporting the healthcare professionals who trust our systems to deliver critical diagnostic information.

What we offer

We provide a competitive remuneration package and comprehensive benefits to support your professional and personal wellbeing. We value work-life balance and offer flexibility in how we structure roles to support your individual needs. You will have the opportunity to work with cutting-edge medical technology and make a meaningful difference in healthcare delivery. We foster a collaborative, supportive team environment where your contributions are valued and recognised.