Local Area Coordinator

Feros Care; Townsville City; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Annual leave loading 17.5%

Parental leave 9 weeks

Private health discount

EAP

Fitness Passport

Wellness program

Job summary

Feros Care in Townsville region is seeking a Local Area Coordinator to help people with disability access the NDIS and local supports, building trusted relationships and guiding goals to action.

This place-based role requires adaptability, strong communication, and the ability to manage a diverse caseload while meeting KPIs and deadlines with professionalism.

Qualifications

• Qualification in community services, disability, social work, or a related field (desirable).
• NDIS Worker Screening Check & Working with Children Check (or willingness to obtain).
• NDIA Security Clearance and Nationally Coordinated Criminal History Check may be required.
• Valid Australian Working Rights.
• Lived experience of disability is highly valued.

Responsibilities

• Support people to understand the NDIS and assist with access to the NDIS, including eligibility, plan reassessments and implementation of funded, community and mainstream supports.
• Work alongside participants, families and carers to turn their goals into action, build confidence and strengthen independence.
• Connect people to their local community, helping them find and build informal supports and services that fit their needs.
• Keep accurate, up to date records using Feros Care and NDIS systems and monitor progress to ensure participants are supported effectively.
• Deliver high quality, timely services that meet individual and organisational goals in line with performance targets.
• Contribute to team and regional initiatives that improve accessibility, cultural safety, and inclusion.

Skills

People skills

Time management

Interpersonal skills

Problem solving

Communication

IT systems

Education

Graduate degree in community services / related field

Tools

NDIS systems

Case management software

Data entry systems

Job description

We're Feros Care, and we're pleased to meet you.

And what we care most about is helping people live healthier, happier, better connected lives.

Since 1990, we've been making it happen, both for older Australians and people with disability.

We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creators. And it's not just us who thinks so; We've won many awards on the local and international stage for our approach.

We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.

Support people live healthy, connected and fulfilling lives at Feros Care.

As a Local Area Coordinator (LAC), you'll work alongside people with disability, their families and carers to connect them with the NDIS and their local community. You'll build trusted relationships to understand what matters most, explore individual goals and guide access to the services and supports needed to live the life they choose.

This dynamic, place based role combines high quality customer service and collaboration while managing a diverse caseload and balancing multiple priorities, KPIs and deadlines with efficiency and professionalism.

Adaptable, compassionate and engaging, you'll thrive in a fast paced environment where no two days are the same - making a meaningful impact every day.

What you'll do:

• Support people to understand the NDIS and assist with access to the NDIS, including eligibility, plan reassessments and implementation of funded, community and mainstream supports.
• Work alongside participants, families and carers to turn their goals into action, build confidence and strengthen independence.
• Connect people to their local community, helping them find and build informal supports and services that fit their needs.
• Keep accurate, up to date records using Feros Care and NDIS systems and monitor progress to ensure participants are supported effectively.
• Deliver high quality, timely services that meet individual and organisational goals in line with performance targets.
• Contribute to team and regional initiatives that improve accessibility, cultural safety, and inclusion.

What you'll bring:

• You're a natural communicator with strong people skills, who enjoys building relationships, delivering great customer service and helping others achieve their goals.
• Experience supporting people with disability, or a background in community services, social work or a related field (lived experience valued).
• An understanding of the NDIS or similar person-centred frameworks, with the ability to quickly learn systems and processes.
• Strong time management and organisational skills, with proven ability to manage competing priorities, KPIs and caseloads while meeting service delivery deadlines.
• Excellent interpersonal, problem-solving and communication skills, with a collaborative and empathetic approach.
• Confidence using IT systems, including case management and data entry to maintain accurate and up to date records.
• Ability to work independently in community based settings, while staying connected to your team and organisational goals.
• Adaptable, resourceful and engaging, with a commitment to inclusion and person-centred practice.
• A passion for making a difference and aligning with values of being compassionate, respectful, imaginative and bold.

Qualifications & Checks:

• Qualification in community services, disability, social work, or a related field (desirable).
• Access to reliable transport to travel locally.
• NDIS Workers Screening Check & Working with Children's Check (or willingness to obtain).
• Undergo a NDIA Security Clearance.
• Undergo a Nationally Coordinated Criminal History Check.
• Valid Australian Working Rights.
• Lived experience of disability is highly valued.

Why Feros Care?

At Feros Care, we value our people and offer:

• Not for Profit Salary Packaging of up to $15,900 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.
• 17.5% Annual Leave loading.
• Cultural Leave Days for eligible employees.
• Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform.
• Private Health Insurance Discount with Medibank.
• Employee Assistance Program (EAP).
• Paid Parental Leave (9 weeks) for eligible employees.
• Access to Fitness Passport - discounted gym and pool memberships for you and your family.

If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact ***************@feroscare.com.au.