Application Services Engineer

Solera Corporation; City of Melbourne; Sur place; AUD 140 000 - 180 000; Plein temps

Résumé du poste

Solera Corporation seeks an experienced Application Services Engineer to join a global on-call support team, managing 450+ products across 42 business units. You will collaborate with development and architecture to improve reliability and performance, centralize logging, and drive enhancements across the stack.

The role covers Windows/Linux, middleware, monitoring with NewRelic, and cloud/on-prem migrations.

Qualifications

• 5+ years of relevant experience in application services / operations.
• Strong English communication to guide problem solving on calls.
• Experience with Windows/Linux, multi-tier web apps, middleware.

Responsabilités

• Provide L3 support in 24x7 on-call rotation for critical apps.
• Deploy and tune middleware and web servers; monitor performance.
• Automate deployments with GitHub and Ansible; centralize logging.
• Setup monitoring with NewRelic and Graylog; handle incidents.
• Migrate from on-prem to hybrid cloud; optimize architecture.

Connaissances

L3 support

Windows

Linux

Middleware

GitHub

Ansible

NewRelic

Graylog

Cloud (AWS/Azure/GCP)

VMware

Networking basics

Outils

RabbitMQ

Kafka

Redis

Nginx

Apache

Tomcat

IIS

WebSphere

Description du poste

Application Services Engineer

The Role As a Senior Application Services Engineer, you will be part of a global support team managing products and applications worldwide. You will work closely with development and architecture teams to consolidate and replace caching systems & message brokers while centralizing logging across the globe. Playing a critical role in strengthening the product lifecycle by ensuring robust application layers and system reliability consolidating over 450 products across +42 business units. You’ll have the opportunity to extend your expertise to harden products, reduce downtime, and enhance overall performance.

What You’ll Do

• Provide L3 support experience in leading 24x7 on-call support for highly critical customer-facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
• Support a broad range of technologies Windows/Linux, multi-tier web applications, middleware (web/app servers, infrastructure, containers, message queues, containers, databases, networking).
• Effectively deploy applications by building automation suites (GitHub, Ansible, semaphore…).
• Install, configure, and tune middleware applications (sFTP, Apache, Tomcat, IIS, Redis, RabbitMQ, Graylog, Kakfa, IBM-MQ).
• Setup monitoring at all layers of the application stack and resolve alerts quickly using NewRelic.
• Application performance tuning, outage troubleshooting / triage, short term / long-term fixes.
• Work closely with development/architecture replace and reduce the footprint and cost of infrastructure on the cloud by migrating to our on-premise data centers.
• Improve architectures by enhancing application architecture, and redundancy, across, legacy systems.
• Centralize logging in production environments using Graylog.
• Ensure design, infrastructure, processes, and operational documentation are up to date.
• Automate repetitive tasks, leaning out processes that drive down outages and deliver quick results.
• Familiarity with Public & Private Cloud (AWS, Azure, GCP), and on-prem VMware virtualized systems environments.
• Networking basic knowledge, (F5, HAproxy).
• Ability to drive own bodies of work using Atlassian stack.

What you will bring:

• 5+ years of relevant experience.
• Data-Driven & Communication: You’ll need strong communication skills to hold technical conversations in English, asking relevant questions to guide problem-solving processes.
• Problem Solving: You should possess strong critical thinking skills to navigate unfamiliar situations, providing clear, step-by-step troubleshooting guidance.
• You’ll lead on calls, mentor team members, and prioritize issues by evaluating their impact, urgency, and resource requirements.
• Application Services and Infrastructure: You’ll have to be capable of navigating through the IT infrastructure, regardless of minimal background on its architecture leveraging your previous experience.
• Installation and Configuration of Software: Proficiency in both Windows and Linux environments, adept at multiple protocols/tools (HTTP, HTTPS, TLS, TCP, UDP, SMTP, ICMP, FTP, sFTP, SSH, RDP) expertise in technologies/practices like (VPN, Jumphost, DHCP, Active Directory) webservers, F5, HAProxy, and Apache, Nginx, IIS, Websphere, VMware, Git.
• Monitoring Experience: You’ll have experience setting up proactive monitoring systems to prevent recurring outages, identifying necessary configurations, and proposing short- and long-term solutions to post-incident scenarios.
• Understanding of Application SDLC and On-Call Support: You’ll provide on-call support on a rotational basis, diagnosing, triaging, and fixing system issues during outages.

Bonus:

• Knowledge of source control management and CI/CD automation processes (Ansible) is highly valued.

Bonus Points:

• Hands-On experience with any Message broker technology such as RabbitMQ, Kafka, IBM-MQ, ActiveMQ, Tibco, MSMQ, RedHat AMQ, SQS, Redis, Graylog, LDAP, AWS, Azure, VMWare, Fluent Spanish.

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.