Application/Cloud Support Engineer

DeVision Recruitment; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Unknown is a global leader delivering mission-critical healthcare data solutions. This permanent, full-time role is based in the CBD, Sydney, with the option to work from home up to two days per month.

The role focuses on delivering the technical aspects of patient-centric healthcare solution implementation, including browser-based systems, IRIS for Health, and cross-platform environments (Unix, Linux, Windows).

Qualifications

• Knowledge of SQL, HTML5, CSS, JavaScript, REST APIs, JSON and XML.
• Familiarity with Python or shell scripting for automation and data tasks.
• Familiarity with Git, automated testing, CI/CD and containerised deployment (desirable)
• Experience with data analysis and database methodologies.
• Experience with Microsoft Office.
• Be able to design and write technical documents.
• Well versed in Internet / Intranet concepts and Microsoft IIS.
• Ability to use Company-approved AI tools for documentation, development, troubleshooting and data analysis, and to validate outputs.
• Experience of delivering applications to the healthcare sector (desirable).

Responsibilities

• Develop documentation related to implementation requirements and interface documentation.
• Implement the interface including unit and system testing.
• Document the "as built" interface including technical setup and dependencies.
• Support the interface including changes required to interface requirements over time.
• Install and configure the company’s solution in multiple environments and servers.
• Perform application installations with the latest version.
• Apply application patches and ad-hoc releases.
• Liaise with client or business analyst regarding enhancement requests.
• Advise and assist the Project Managers during implementation.
• Manage the resolution of acceptance issues before/after go-live.
• Provide support on the application data dictionary.
• Provide advice and best practices to clients on networks, configurations, architectures.
• Provide technical support for troubleshooting and performance analysis.
• Monitor and respond to Technical Team calls on the support ticketing system.
• Produce training materials for technical courses and reference manuals.
• Provide on-site training and implementations if required.

Skills

SQL

HTML5

CSS

JavaScript

REST APIs

JSON

XML

Python

Shell scripting

Git

CI/CD

Containerisation

Data analysis

Microsoft Office

Technical writing

Internet/Intranet concepts

MS IIS

AI tools

Healthcare applications

Tools

IRIS for Health

Job description

Join a global pioneer in high-performance data technology. They build the mission-critical backbone for international healthcare systems, ensuring that life-saving patient data is accessible, secure, and synchronized across hospitals and clinics in over 80 countries. This is a permanent, full-time opportunity working out of their CBD office.You can work from home 2 times per month- the office is located near Wynyard station.

Responsibilities

Integration

• Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the functionality provided, connectivity requirements and technical aspects of the interface or task. Interface documentation may be used to provide a business case for a new interface or to document an interface that is to be delivered as part of a contract.
• Implementation of the interface including unit and system testing.
• Documentation of the "as built" interface including technical set up and any related dependencies.
• Support of the interface including changes required to interface requirements over time.

Join a global pioneer in high-performance data technology. They build the mission-critical backbone for international healthcare systems, ensuring that life-saving patient data is accessible, secure, and synchronized across hospitals and clinics in over 80 countries. This is a permanent, full-time opportunity working out of their CBD office.You can work from home 2 times per month- the office is located near Wynyard station.

Job Summary

This role is primarily focused on delivering the technical aspects of implementation related to the patient centric healthcare solution. Work on a browser-based solution that is developed and implemented using the IRIS for Health for database for data storage, application logic and integration requirements. Youwill be trained and expected to be proficient in the use of IRIS for Health and various operating systems including Unix, Linux and MS Windows.

Responsibilities

Integration

• Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the functionality provided, connectivity requirements and technical aspects of the interface or task. Interface documentation may be used to provide a business case for a new interface or to document an interface that is to be delivered as part of a contract.
• Implementation of the interface including unit and system testing.
• Documentation of the "as built" interface including technical set up and any related dependencies.
• Support of the interface including changes required to interface requirements over time.

System Management

• Install and configure the companies solution in multiple environments and servers on a project-by-project basis
• Perform application installations with the latest version.
• Apply application patches and ad-hoc releases.

Management

• Liaise with client or business analyst regarding ongoing enhancement requests.
• Advise and assist the Project Managers during implementation.
• Manage the resolution of any outstanding acceptance issues before and after project go-live.

General Operational

• Provide support on the application data dictionary.
• Provide advice and best practices to clients for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, data conversions, data migration scripts and user defined features and functions.
• Monitoring and responding to Technical Team calls on the support ticketing system.
• Production of training materials for technical courses such as system, custom development or reporting.
• Production of technical documentation such as reference materials, installation instructions, user guides, knowledge base articles.
• Responsible for participating in on-site technical training if required.
• Responsible for participating in on-site technical implementations if required.

Requirements

• Knowledge of SQL, HTML5, CSS, JavaScript, REST APIs, JSON and XML.
• Familiarity with Python or shell scripting for automation and data tasks.
• Familiarity with Git, automated testing, CI/CD and containerised deployment (desirable)
• Experience with data analysis and database methodologies.
• Experience with Microsoft Office.
• Be able to design and write technical documents.
• Well versed in Internet / Intranet concepts and Microsoft IIS.
• Ability to use Company-approved AI tools for documentation, development, troubleshooting and data analysis, and to validate outputs.
• Experience of delivering applications to the healthcare sector (desirable)