Application Analyst

Medibank; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Medibank is seeking an IT Application Analyst to support the iMed Claims Application within our Customer Technology & Delivery team. You will work in a cross-functional squad to design, deliver and support secure, scalable application solutions for claims processing.

This role focuses on delivering enhancements, incident management and ongoing operations in an Agile, DevOps environment, collaborating with business stakeholders and external vendors for reliable member outcomes.

Qualifications

• 5+ years’ experience as an Application Analyst or similar tech role.
• Ability to translate business requirements into functional designs.
• Experience delivering business change and infrastructure projects.
• Proven ability to facilitate workshops and engage stakeholders.
• Strong analytical skills for documenting problems and data analysis.
• Experience using Jira and Confluence in teams.
• Experience in cross-functional, collaborative environments.
• Excellent written and verbal communication; stakeholder engagement.
• Understanding of ITIL and Service Management practices.
• Experience supporting enterprise applications and ongoing operations.

Responsibilities

• Collaborate with business teams and external vendors to design scalable solutions.
• Conduct end-to-end impact analysis and support system enhancements.
• Apply Agile and DevOps practices to manage work and backlogs.
• Support release and deployment activities across phases.
• Monitor application health and reliability; identify improvements.
• Manage incidents and problems to minimise customer impact.
• Contribute to application lifecycle management including upgrades and DR.
• Drive continuous improvement and knowledge sharing within the team.

Skills

Experience in application analysis

Business requirements translation

Stakeholder communication

Agile/DevOps familiarity

Jira/Confluence

ITIL knowledge

Data analysis

Cross-functional collaboration

Workshop facilitation

Incident/Problem management

Tools

Jira

Confluence

SQL queries

Job description

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and well-being for all of Australia.

The Opportunity

Join our Technology & Operations team as an IT Application Analyst, supporting Medibank's iMed Claims Application within our Customer Technology & Delivery team.

Please note that we are currently hiring for two opportunities within the team, 1x permanent position and 1x fixed-term contract, providing flexibility for candidates seeking either long-term career growth or a defined project-focused opportunity.

In this role, you'll be responsible for delivering solutions and technical capabilities that enable the continuous development, enhancement and operation of a critical claims platform. Working in a cross-functional squad, you'll collaborate with business stakeholders, technology teams and external vendors to design, deliver and support secure, scalable and reliable application solutions.

This role is ideal for someone who enjoys solving complex business and technology challenges, thrives in an Agile environment and is passionate about delivering exceptional customer and member outcomes.

Key Responsibilities:

• Collaborate with business teams, technology stakeholders and external vendors to design and deliver scalable, secure and fit-for-purpose solutions.
• Conduct end-to-end impact analysis and support the delivery of system enhancements, problem resolutions and continuous improvement initiatives.
• Apply Agile and DevOps practices to manage work, prioritise backlogs and contribute to sprint planning and delivery.
• Support release and deployment activities across planning, design, build, testing and implementation phases.
• Monitor application health, performance and stability, proactively identifying opportunities to improve reliability and efficiency.
• Manage incidents and problems with urgency, ensuring service levels are maintained and customer impact is minimised.
• Contribute to application lifecycle management, including upgrades, vulnerability management, disaster recovery and platform currency.
• Drive continuous improvement, innovation and knowledge sharing within the team while contributing to personal and team development goals.

Must haves:

• 5+ years' experience in a Application Analyst or similar technology-focused role.
• Strong ability to translate business requirements into functional system solution designs.
• Experience delivering business change, systems application and/or infrastructure projects.
• Proven experience facilitating workshops, running meetings and engaging stakeholders across both business and technical teams.
• Strong analytical skills, including the ability to understand and document complex business problems and perform data analysis.
• Experience using Jira and Confluence.
• Experience working in cross-functional, collaborative environments.
• Excellent written, verbal and stakeholder communication skills.
• Demonstrated understanding of ITIL and Service Management practices.
• Experience supporting enterprise applications and delivering operational support outcomes.

Nice to Have:

• Experience writing and executing SQL queries for data analysis.
• Strong understanding of Agile, Lean and DevOps delivery practices.
• Experience applying Human-Centred Design principles.
• Knowledge of healthcare, health insurance or claims processing environments.

Imagine working with us…

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction.

And that’s why we’re reinventing work.

Imagine a workplace where work didn't feel like work.

A workplace where you could shape when and where you work to have more impact.

Where flexible working isn’t a buzzword, it’s a reality.

Imagine a workplace that helps you and your family thrive.

Where connection, personal development and health and well-being are front of mind.

Learn more about our benefits here: https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all, because different perspectives make us better.

To learn about our commitments, employee experiences, and benefits, go to https://careers.medibank.com.au/culture/diversity-inclusion/

We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. For any adjustments or alternative formats during the recruitment process, please contact us at [e-mail].