Senior Business Analyst

Medibank Private Limited; Melbourne; Hybrid; AUD 110,000 - 160,000; Full time

Job summary

Medibank, Melbourne-based, seeks a Senior Digital Business Analyst to join Enterprise Delivery in Customer Technology & Delivery. You will shape customer-centric digital solutions that enhance experience, retention, and self-service across desktop and mobile.

You’ll cover the full delivery lifecycle from feasibility to testing, uplift the BA practice, and thrive in a collaborative environment to make a real impact.

Qualifications

• 5+ years in business analysis across Agile, Waterfall, and hybrid SDLCs.

Responsibilities

• Lead elicitation and documentation of business and system requirements across digital initiatives.
• Break down initiatives into epics, user stories, and customer journeys using Jira and Confluence.

Skills

Business analysis

Agile & hybrid SDLC

Stakeholder engagement

Process mapping

Facilitation

Digital platforms

Tools

Jira

Confluence

Job description

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It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

The Opportunity

Are you a strategic thinker with a passion for digital transformation? We are seeking aSenior Digital Business Analystto join our Enterprise Delivery team within Customer Technology & Delivery. This role is pivotal in shaping customer-centric digital solutions that enhance experience, retention, and self-service across desktop and mobile platforms.

You’ll work across the full delivery lifecycle, from feasibility to supporting testing and transition, while also helping uplift our Business Analysis Practice. If you thrive in a collaborative, fast-paced environment and are ready to make a real impact, we’d love to hear from you.

Key Responsibilities:

• Lead the elicitation and documentation of business and system requirements across digital and enterprise initiatives.
• Break down complex initiatives into epics, user stories, and customer journeys using tools like Jira and Confluence.
• Facilitate workshops and ideation sessions with internal teams and external vendors to drive innovative solutions.
• Ensure traceability of requirements through design, build, testing, and deployment.
• Contribute to the continuous improvement of Medibank’s BA Practice, mentoring team members and sharing knowledge.
• Support compliance with Medibank’s policies and regulatory obligations, while driving quality and operational excellence.

Must haves:

• Minimum 5 years’ experience in business analysis, with a strong track record across Agile, Waterfall, and hybrid SDLCs.
• Proven experience working on digital platforms and initiatives, with a clear understanding of customer-centric digital solutions.
• Ability to engage stakeholders at all levels and translate complex requirements into actionable insights.
• Expertise in process mapping and requirement documentation (including user stories).
• Strong facilitation, communication, and stakeholder engagement skills.
• A proactive, results-driven mindset with a passion for delivering business value through digital innovation.

Imagine working with us…

We understand that work means different things to everyone...We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. Andthat’swhywe’rereinventing work.

Imagine a workplace where workdidn'tfeel like work.

A workplace where you could shape when and where you work to have more impact.

Where flexible workingisn’ta buzzword,it’sa reality.

Imagine a workplace that helps you and your family thrive.

Where connection, personal development and health and wellbeing are front of mind.

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all, because different perspectives make us better.

We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. For any adjustments or alternative formats during the recruitment process, please contact us [e-mail] .

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