Appliances & Electronics Support Specialist - Hybrid

STARTEK; Melbourne; Hybrid; AUD 41,000 - 48,000; Full time

Benefits offered by this job

Paid training

Hybrid work arrangement

Career development

Exposure to a national brand

Job summary

STARTEK AUSTRALIA is seeking Customer Service Agents to support customers of a leading Australian retailer of electronics and appliances. You will be the first point of contact for faulty products, repairs, warranties and service enquiries, and you'll manage cases from start to finish with stores, suppliers and service providers.

The role offers in-office training and a hybrid model after competency is achieved.

Qualifications

• Strong verbal and written communication skills.
• Passion for customer service and helping people.
• Excellent attention to detail and organisational skills.
• Able to problem-solve and make sound decisions.
• Comfort with multiple systems and applications.
• Willingness to learn and adapt in a fast-paced environment.
• Previous customer service, retail or contact centre experience is valued but not essential.

Responsibilities

• Responding to inbound customer calls, chats and email enquiries.
• Managing customer cases relating to products, repairs, warranties and service requests.
• Investigating issues and coordinating resolutions with internal and external stakeholders.
• Liaising with retail locations, suppliers and service providers.
• Maintaining accurate customer records and case notes.
• Delivering a professional, empathetic and solution-focused customer experience.
• Taking ownership of customer enquiries through to resolution.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organisational skills

Empathy

Team collaboration

Tools

CRM systems

Multichannel tools

Job description

STARTEK AUSTRALIA is seeking Customer Service Agents to support customers of a leading Australian retailer of electronics and appliances. You will be the first point of contact for faulty products, repairs, warranties and service enquiries, and you'll manage cases from start to finish with stores, suppliers and service providers.

The role offers in-office training and a hybrid model after competency is achieved.