APAC Technical Support Specialist: AI & API expert

Attio; Coffs Harbour City Council; Remote; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Equity

12% Superannuation

25 days holiday

Apple hardware

Enhanced family leave

Team off-site

Job summary

Attio is seeking a Technical Support Specialist to own APAC regional inquiries, diagnose complex API and integration issues, and guide customers through automation workflows. You will troubleshoot webhooks, APIs, and third-party apps while delivering exceptional support across channels.

You’ll collaborate with Product and Engineering to surface insights, improve documentation, and expand Attio’s AI-powered capabilities.

Qualifications

• 2+ years in a technical or SaaS customer support role, startup or high-growth setting.
• Strong depth in troubleshooting APIs, integrations, and workflows, with log analysis.
• Experience supporting automation tools (Zapier, Make, n8n) or building automations.
• Interest in AI-powered workflows and modern tooling.
• Ability to work autonomously and make decisions in a dynamic environment.
• Clear written and verbal communication with customers and cross-functional teams.
• Empathy for customers and a drive to deliver high-quality solutions.
• Proactive, detail-oriented, and lifelong learner attitude.
• Collaborative mindset to partner with Support, Product, and Engineering.

Responsibilities

• Provide fast, high-quality support across email, chat, and video, maintaining CSAT and SLAs.
• Diagnose and resolve complex issues across Attio’s API, webhooks, SDKs, and integrations.
• Investigate issues spanning Attio and third-party platforms; triage before Esc to Engineering.
• Advise on and troubleshoot customer-built automations (Zapier, Make, n8n) and Attio workflows.
• Troubleshoot MCP server connections and AI-powered workflow integrations.
• Own APAC regional technical support inquiries with autonomy.
• Surface recurring issues and feedback to Support, Product, and Engineering.
• Contribute to Help Center content and internal docs for better workflows.
• Develop deep product knowledge of Attio APIs and integrations.

Skills

API troubleshooting

Integrations

Logs debugging

Independent operator

Excellent communication

Customer empathy

Curiosity & initiative

Collaborative mindset

Tools

Zapier

Make

n8n

Job description

Attio is seeking a Technical Support Specialist to own APAC regional inquiries, diagnose complex API and integration issues, and guide customers through automation workflows. You will troubleshoot webhooks, APIs, and third-party apps while delivering exceptional support across channels.

You’ll collaborate with Product and Engineering to surface insights, improve documentation, and expand Attio’s AI-powered capabilities.