Apac Security Head — Risk, Crisis & Policy Leadership

Citibank (Switzerland) Ag; Sydney; Remote; AUD 55,000 - 65,000; Full time

Job summary

ShiftCare is seeking a skilled Head Barista to lead our coffee team while working remotely. You will drive quality, training, and customer service across shifts, ensuring top-notch beverage preparation and shop standards in a flexible environment.

You will manage inventory, develop new recipes, and maintain rigorous health and safety practices, reporting to the CTO. The role emphasizes leadership, reliability, and collaboration with product and engineering teams.

Qualifications

• Strong leadership and team-management abilities.
• Proven experience as Head Barista or senior coffee role.
• Deep knowledge of coffee brewing methods and techniques.
• Able to work in a fast-paced environment with multitasking.

Responsibilities

• Lead and train a team of baristas to maintain quality and service.
• Develop relationships with customers and suppliers.
• Create a welcoming, clean coffee shop environment.
• Manage inventory and ordering of coffee and supplies.
• Develop and implement new coffee recipes and menu items.
• Ensure health and safety compliance.
• Handle customer complaints professionally.
• Maintain equipment and perform regular maintenance.

Skills

Leadership

Barista experience

Coffee brewing

Team management

Multitasking

Attention to detail

Flexibility

Advanced Barista Skills

Education

High school diploma or equivalent

Advanced Barista Skills certification

Job description

Head Barista – Remote

2000 Sydney Orange Box

Job Description

Summary:

We are seeking a skilled and experienced Head Barista to lead our coffee team and ensure the highest quality of coffee and customer service. The ideal candidate will have a passion for coffee, excellent leadership skills, and a strong work ethic.

Responsibilities:

• Manage and train a team of baristas to ensure consistent quality and customer service
• Develop and maintain relationships with customers and coffee bean suppliers.
• Create and maintain a welcoming and clean coffee shop environment
• Manage inventory and ordering of coffee and supplies
• Develop and implement new coffee recipes and menu items
• Ensure compliance with health and safety regulations
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain equipment and perform regular maintenance and cleaning
• Implement quality control measures for coffee preparation and service.

Qualifications:

• High school diploma or equivalent
• Minimum 3-5 years of proven experience as a Head Barista or in a senior coffee-making role.
• Excellent knowledge of coffee brewing methods and techniques
• Strong leadership, team management, and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Attention to detail and ability to maintain high standards of cleanliness and organization
• Ability to work flexible hours, including weekends and holidays
• Certification in Advanced Barista Skills or equivalent.

ShiftCare’s innovative software is a market leader which helps Australian & North American disability support providers, in-home aged carers and allied health professionals streamline the way they work by creating efficiencies in rostering, client management and billing, enabling businesses to grow.

About The Team You’ll Be Joining

The ShiftCare Engineering team is on a mission to make ShiftCare accessible to more businesses across Australia and North America, but this is just the beginning of our journey. As we continue to grow at a rapid rate, we are having a fun time scaling our systems and processes appropriately.

You will help us ensuring our main feature development team delivers software designed, built and maintained to the highest standards to enable our growth.

We treat software development as a craft and are passionate about reliability, our customers, and doing more with less.

Reporting to ShiftCare’s CTO, you’ll manage remotely the engineers in the main feature development team and the ones to be hired, and be responsible for the team’s health and outcomes.

You’ll partner with the Product Managers and other leaders across ShiftCare Engineering to craft our roadmap, processes, and goals.

What You’ll Do In The Role

• Lead the main engineering team to develop scalable, reliable, and maintainable systems.
• Promote good engineering practices within the team and beyond.
• Identify and implement improvements to our products and processes to support our growth.
• Work on the team’s health on its path to becoming a high-performing team
• Coordinate the delivery of features from