APAC HR Partner - People, Performance & Change

Ticketmaster; Melbourne; On-site; AUD 110,000 - 170,000; Full time

Job summary

Ticketmaster is seeking an HR Business Partner for APAC to act as a trusted partner to managers and employees across workforce planning, performance cycles, and employee relations. You will translate people data into actionable insights and ensure consistent HR practices regionwide.

You will lead onboarding, partner with Talent Acquisition and HR Operations on recruitment, and drive compliant processes while supporting organizational change with strong operational discipline.

Qualifications

• Bachelor's degree or equivalent practical HR experience.
• Experience with HRIS and AI tools.
• Strong knowledge of employment law, ER basics, performance management, and benefits processes.
• Excellent communication and problem-solving skills.
• Ability to work independently in a fast-paced, multi-country environment.

Responsibilities

• Serve as the primary HR partner for managers and employees, providing practical guidance on HR policies, processes, and people matters.
• Build relationships with business leaders, identify priorities and risks, and elevate complex and/or high-risk matters.
• Lead the people contribution to relevant business discussions, identifying implications for team design, performance, and workforce planning.
• Partner with Talent Acquisition, HR Operations and hiring managers to drive timely, compliant recruitment activity, including role scoping, interview processes, and offer preparation.
• Own the local onboarding experience, coordinating stakeholders and resolving issues to ensure new hires have a smooth, well-supported start.
• Lead routine employee relations matters, coaching managers through fair, consistent, and timely processes.
• Ensure documentation and compliance for investigations, maintaining confidentiality and escalating complex or high-risk matters.
• Monitor local employment requirements and proactively identify market-specific compliance risks and required actions.
• Lead with the rollout of performance cycles and ensure employees and managers complete required steps.
• Support Global HR Operations to process employee lifecycle changes accurately and on time.

Skills

HR policies

Employee relations

People analytics

Stakeholder management

Communication

Education

Bachelor's degree in HR or related field

Tools

HRIS

AI tools

Job description

Ticketmaster is seeking an HR Business Partner for APAC to act as a trusted partner to managers and employees across workforce planning, performance cycles, and employee relations. You will translate people data into actionable insights and ensure consistent HR practices regionwide.

You will lead onboarding, partner with Talent Acquisition and HR Operations on recruitment, and drive compliant processes while supporting organizational change with strong operational discipline.