Human Resources Business Partner

Ticketmaster; Melbourne; On-site; AUD 110,000 - 170,000; Full time

Job summary

Ticketmaster is seeking an HR Business Partner for APAC to act as a trusted partner to managers and employees across workforce planning, performance cycles, and employee relations. You will translate people data into actionable insights and ensure consistent HR practices regionwide.

You will lead onboarding, partner with Talent Acquisition and HR Operations on recruitment, and drive compliant processes while supporting organizational change with strong operational discipline.

Qualifications

• Bachelor's degree or equivalent practical HR experience.
• Experience with HRIS and AI tools.
• Strong knowledge of employment law, ER basics, performance management, and benefits processes.
• Excellent communication and problem-solving skills.
• Ability to work independently in a fast-paced, multi-country environment.

Responsibilities

• Serve as the primary HR partner for managers and employees, providing practical guidance on HR policies, processes, and people matters.
• Build relationships with business leaders, identify priorities and risks, and elevate complex and/or high-risk matters.
• Lead the people contribution to relevant business discussions, identifying implications for team design, performance, and workforce planning.
• Partner with Talent Acquisition, HR Operations and hiring managers to drive timely, compliant recruitment activity, including role scoping, interview processes, and offer preparation.
• Own the local onboarding experience, coordinating stakeholders and resolving issues to ensure new hires have a smooth, well-supported start.
• Lead routine employee relations matters, coaching managers through fair, consistent, and timely processes.
• Ensure documentation and compliance for investigations, maintaining confidentiality and escalating complex or high-risk matters.
• Monitor local employment requirements and proactively identify market-specific compliance risks and required actions.
• Lead with the rollout of performance cycles and ensure employees and managers complete required steps.
• Support Global HR Operations to process employee lifecycle changes accurately and on time.

Skills

HR policies

Employee relations

People analytics

Stakeholder management

Communication

Education

Bachelor's degree in HR or related field

Tools

HRIS

AI tools

Job description

The HR Business Partner – APAC serves as a key partner to managers and employees, delivering dependable support across workforce planning, talent processes, performance management cycles, and employee relations matters within assigned markets.

In this role, you help operationalize and execute regional HR programs, translate people data into actionable insights, and collaborate closely with the HR Team to ensure consistency and effectiveness of HR practices across the region.

This position plays a critical role in strengthening the employee experience, informing high-impact people decisions, and enabling organizational change while upholding strong operational discipline, process efficiency, and accuracy that drive measurable value for the business.

Key responsibilities

• Serve as the primary HR partner for managers and employees, providing practical guidance on HR policies, processes, and people matters
• Build trusted relationships with business leaders, identify people priorities and risks, and elevate complex and/or high-risk matters
• Lead the people contribution to relevant business discussions, identifying implications for team design, performance, and workforce planning
• Partner with Talent Acquisition, HR Operations and hiring managers to drive timely, compliant recruitment activity, including role scoping, interview processes, and offer preparation
• Own the local onboarding experience, coordinating stakeholders and resolving issues to ensure new hires have a smooth, well-supported start
• Lead routine employee relations matters, coaching managers through fair, consistent, and timely processes
• Ensure documentation and compliance for investigations, maintaining confidentiality and escalating complex or high-risk matters
• Monitor local employment requirements and proactively identify market-specific compliance risks and required actions
• Lead with the rollout of performance cycles and ensure employees and managers complete required steps
• Support Global HR Operations to process employee lifecycle changes accurately and on time

About you

• Bachelor's degree or equivalent practical HR experience
• Experience with HRIS & AI tools
• Good understanding of employment legislation, ER basics, performance management, compensation fundamentals, and benefits processes
• Strong communication, interpersonal, and problem-solving capabilities
• Able to work independently in a fast-paced, multi-country environment
• High integrity and professionalism in handling sensitive matters
• Preferred: Previous experience in the e-commerce and/or technology industry

About us

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.