APAC Global People Services Lead – HR Ops & Workday

People-; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Flight Centre Travel Group is seeking an APAC-level Team Lead for Global People Services in Queensland to lead HR operations and Workday administration. You will guide a regional team, drive process improvements, and partner with HR, Payroll, IT and Finance to resolve issues and enhance the employee experience.

With 3+ years in process-focused HR roles and leadership experience, you’ll coach staff, manage data accuracy across Workday and payroll, and provide insightful reporting to stakeholders

Qualifications

• 3+ years in a process-oriented HR role.
• Experience with People Experience processes and systems.
• Knowledge of HR, Payroll and Finance processes.
• Ability to understand system dependencies in a complex IT environment.
• Strong attention to detail and data accuracy.
• Excellent problem-solving and stakeholder communication skills.

Responsibilities

• Lead the day-to-day operations of the regional Global People Services team.
• Provide coaching, guidance and feedback to team members.
• Undertake quality assurance activities and identify training opportunities.
• Act as escalation point for team members and stakeholders.
• Build relationships with regional HR, Payroll, Finance and IT teams.
• Oversee data accuracy across Workday, Core and Payroll systems.
• Provide reporting and analytics on team metrics and process effectiveness.
• Ensure appropriate team coverage across extended global time zones.
• Partner with HR, Payroll, IT and Workday resources to drive continuous improvement.
• Contribute to an inclusive, safe work environment.

Skills

HR processes

People Experience systems

Payroll processes

Data accuracy

Stakeholder communication

Remote teams

Leadership experience

Workday HCM

Cross-location meetings

Education

HR degree or related qualification

Tools

Microsoft Office

Job description

Flight Centre Travel Group is seeking an APAC-level Team Lead for Global People Services in Queensland to lead HR operations and Workday administration. You will guide a regional team, drive process improvements, and partner with HR, Payroll, IT and Finance to resolve issues and enhance the employee experience.

With 3+ years in process-focused HR roles and leadership experience, you’ll coach staff, manage data accuracy across Workday and payroll, and provide insightful reporting to stakeholders