APAC Customer Success Lead — Remote AU Biometric Tech

Imotions; Warrnambool; Remote; AUD 90,000 - 130,000; Full time

Job summary

Imotions is seeking a Customer Success Manager for APAC, based in Australia, to bridge cutting‑edge biometric software with diverse clients across universities and industry labs. You will balance scientific rigour with commercial acumen while managing renewals and expansions.

You will onboard new APAC customers, deliver training, and coordinate with global teams to ensure successful implementations and long‑term adoption of the platform.

Qualifications

• Hands‑on experience with biometric sensors (eye tracking, EEG, GSR) and study design.
• Experience managing contract renewals or licensing with budgets.
• Strong English communication for academic and corporate audiences.
• Ability to navigate different procurement cycles in Commercial vs Academic contexts.

Responsibilities

• Become an expert in the iMotions Biometric Research Platform to guide researchers.
• Lead onboarding and ensure APAC customers are operational early in the partnership.
• Own renewals and licensing to maintain high retention rates across APAC.
• Balance discussions with academia and industry to tailor solutions.
• Support regional sales by acting as technical and consultative arm for APAC.
• Foster ongoing relationships to identify upsell opportunities and expansion.
• Coordinate with Global Support and Product Management to reflect APAC needs in roadmaps.

Skills

Biometric sensors

Negotiation

Renewals management

Communication

Independent work

Travel readiness

Education

Bachelor’s/Master’s in related field

Job description

Imotions is seeking a Customer Success Manager for APAC, based in Australia, to bridge cutting‑edge biometric software with diverse clients across universities and industry labs. You will balance scientific rigour with commercial acumen while managing renewals and expansions.

You will onboard new APAC customers, deliver training, and coordinate with global teams to ensure successful implementations and long‑term adoption of the platform.