Hybrid APAC Customer Enablement Specialist

Constant Contact

Brisbane

Hybrid

AUD 70,000 - 80,000

Full time

3 days ago

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Benefits offered by this job

Health & welfare benefits

Paid leave

Hybrid work model

Job summary

Constant Contact is seeking a Customer Enablement Specialist for Australia to drive activation, onboarding, and retention across the APAC region. The role is hybrid with Brisbane base, focusing on SMBs, non-profits, and regulated industries, delivering high-touch sessions and expert support to maximise platform value.

You will handle onboarding, strategic guidance, and hands-on resolution across multiple channels, while documenting improvements and maintaining CRM records to support CSAT and

Qualifications

2+ years in a technical support or customer success role in SaaS
Experience in SaaS or software environments
Able to balance a hybrid workload
Strong communication to explain technical concepts
Curious and proactive problem solver
Customer-first mindset focused on retention

Responsibilities

Lead high-touch onboarding sessions for new customers
Guide customers through onboarding and tool utilization
Navigate compliance and security requirements for regulated customers
Resolve complex inquiries across phone, chat and email
Document issues for Product/Engineering with actionable detail
Maintain records in CRM and ticketing systems
Monitor CSAT, NPS and retention metrics

Skills

Technical support

Customer success

SaaS

Communication skills

Problem solving

Tools

CRM systems

Job description

You will handle onboarding, strategic guidance, and hands-on resolution across multiple channels, while documenting improvements and maintaining CRM records to support CSAT and

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