APAC Customer Enablement Specialist — Hybrid

Constant-Contact; Brisbane; Hybrid; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Hybrid work

Competitive benefits

Job summary

Constant Contact in Brisbane is hiring a Customer Enablement Specialist to deliver onboarding and ongoing activation for APAC customers. This hybrid role blends technical support with proactive enablement to reduce churn and grow lifetime value.

You will conduct high-touch success sessions, guide customers on digital marketing tools, and ensure compliant handling for regulated industries. You will troubleshoot across channels, document bugs, and contribute to knowledge resources.

Qualifications

• 2+ years of experience in a technical support or customer success role within a SaaS or software-based environment.
• Hybrid work capability and ability to pivot between onboarding meetings and reactive support queue.
• Ability to explain complex technical concepts to non-technical users and identify growth opportunities within a customer’s account.
• Curiosity to master multiple software platforms and stay ahead of MarTech trends.
• Problem-solving mindset focused on long-term customer outcomes.
• Customer-first approach focused on retention and value growth.

Responsibilities

• Lead high-touch success sessions and platform walkthroughs for new customers to ensure high activation rates.
• Provide strategic advice on utilizing digital marketing tools to meet business goals.
• Navigate compliance and security requirements for regulated industries.

Skills

Technical support

Customer success

SaaS

Communication

Job description

Constant Contact in Brisbane is hiring a Customer Enablement Specialist to deliver onboarding and ongoing activation for APAC customers. This hybrid role blends technical support with proactive enablement to reduce churn and grow lifetime value.

You will conduct high-touch success sessions, guide customers on digital marketing tools, and ensure compliant handling for regulated industries. You will troubleshoot across channels, document bugs, and contribute to knowledge resources.