APAC Customer Engineer: AI-Driven Onboarding & Growth

Aircall; Sydney; Hybride; AUD 150 000 - 190 000; Plein temps

Résumé du poste

Aircall in Sydney is seeking Customer Engineers to drive success by orchestrating onboarding, activation, and ongoing technical adoption of the Aircall platform. You will configure integrations, monitor usage, support renewals, and lead add-on activations.

This customer-facing, high-impact role requires strong SaaS fluency, project management, and the ability to translate complex tech into tangible business outcomes.

Qualifications

• Demonstrates strong SaaS tech understanding.
• Reads and interprets integration docs with ease.
• Able to configure and troubleshoot customer environments.

Responsabilités

• Own onboarding, activation and value realization for customers.
• Monitor usage and drive adoption, including AI-driven features.
• Collaborate with AMs, Support and Product to ensure renewals and expansions.
• Lead add-on activations for new modules and features.
• Proactively monitor portfolio health and prevent risk.
• Coordinate complex escalations across teams.

Connaissances

Technical fluency

Customer empathy

Project management

Communication

Problem solving

Outils

APIs

CRM integrations

Webhooks

Description du poste

Aircall in Sydney is seeking Customer Engineers to drive success by orchestrating onboarding, activation, and ongoing technical adoption of the Aircall platform. You will configure integrations, monitor usage, support renewals, and lead add-on activations.

This customer-facing, high-impact role requires strong SaaS fluency, project management, and the ability to translate complex tech into tangible business outcomes.