APAC Consumer Growth Leader

Xe.com; Sydney; Hybrid; AUD 250,000 - 400,000; Full time

Benefits offered by this job

Competitive salary

Annual discretionary bonus

Discounted private health insurance

20 days annual leave

Job summary

Xe.com is seeking a Head of Consumer – APAC to lead the regional consumer strategy, commercial performance and customer experience across Australia and New Zealand. You will align Sales, Customer Success, Care, Marketing and Product to drive sustainable growth, profitability and wallet share.

The role requires translating market opportunities into compelling propositions, guiding go-to-market execution, and delivering measurable commercial outcomes with a highly collaborative leadership style.

Qualifications

• Extensive experience in a senior leadership role within consumer financial services, payments, FX, banking or FinTech.
• Strong understanding of consumer market dynamics, customer lifecycle and pricing strategies.
• Proven ability to build, scale and lead high-performing teams across regions.

Responsibilities

• Develop, refresh and own the APAC Consumer strategy across Australia and New Zealand.
• Lead consumer service and sales performance with regional teams to meet SLAs.
• Own regional go-to-market, product propositions and pricing strategies.
• Collaborate with Marketing, Growth, Product and Customer Experience teams to optimize journeys.

Skills

Senior leadership

Strategy development

Cross-functional collaboration

Customer lifecycle management

Pricing & propositions

Partnership development

Data-driven decision making

Job description

Xe.com is seeking a Head of Consumer – APAC to lead the regional consumer strategy, commercial performance and customer experience across Australia and New Zealand. You will align Sales, Customer Success, Care, Marketing and Product to drive sustainable growth, profitability and wallet share.

The role requires translating market opportunities into compelling propositions, guiding go-to-market execution, and delivering measurable commercial outcomes with a highly collaborative leadership style.