AO3 Client Service Officer

TAFE Queensland; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Recreation leave

Flexible hours

Salary packaging options

Relocation assistance

Professional development

Wellbeing programs

Employee assistance program

Private health plans

Car parking

Annual staff awards

Job summary

TAFE Queensland’s SkillsTech Acacia Ridge campus seeks a Client Services Officer for a fixed-term, full-time position to deliver excellent service to internal and external clients across multiple channels. The role reports to the Client Services Coordinator and is based mainly at Acacia Ridge, with potential duties at other campuses.

This role includes contributing to a responsive, customer-focused service environment, managing inquiries, and supporting administrative processes within a dynamic

Responsibilities

• Provide excellent client service and support to internal and external clients through multiple communication channels.
• Based at SkillsTech Acacia Ridge; may work at other TAFE Queensland campuses as required.
• Work under the supervision of the Client Services Coordinator and contribute to a responsive client service environment.
• Support administrative procedures and maintain accurate records as part of the Client Services team.

Job description

We have an excitingfixed-term temporaryfull-time position (until 25 June 2027) available to join our Client Services team at TAFE Queensland’s SkillsTech Acacia Ridge campus.

As the Client Services Officer you will be a key member of the Client Services team providing excellent client service and support to both internal and external clients through a variety of communication channels.

This position reports to the Client Services Coordinator.

This position will be based primarily at Acacia Ridge however; you may be required to perform work at other TAFE Queensland campuses.

SkillsTech Region frequently recruits for both short-term and long-term vacancies. This process will establish a suitability pool for up to 12 months, which may be used to fill future opportunities as they arise.

• Four (4) weeks recreation leave (accrued annually)
• Flexible work options (e.g. Purchased leave, compressed hours, telecommuting)
• 12.75% Superannuation and Salary packaging options available
• Financial assistance towards relocation expenses may be available
• Professional development and study assistance available
• Wellbeing initiatives and social responsibility programs
• Access to Employee Assistance Program
• Access to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products)
• Comprehensive Domestic and Family Violence (DFV) support options
• Work at Home Software (e.g. Adobe and Microsoft software)
• Employee discounts or deals related to work‑at‑home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance.
• Annual staff recognition awards and years of service recognition
• Pride Network for LGBTQIA+ employees and allies
• Free car parking

How you will be assessed

• Extensive knowledge or ability to rapidly acquire extensive knowledge of the institute’s products, services and operations and maintain currency of knowledge.
• Demonstrated administrative and record keeping ability as well as the ability to acquire and apply knowledge of the institute's administrative procedures and policies.
• Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment with the proven ability to work within a client focused team environment, prioritise work, meet deadlines and performance standards and contribute to performance improvement.
• Demonstrated computer skills, including the ability to confidently navigate multiple systems, efficiently access and update information, manage data and utilise relevant software and telecommunication tools.
• Demonstrated ability to utilise appropriate communication, interpersonal, client service, analytical and innovative problem‑solving skills in order to create rapport, control client contact and achieve successful contact closure and performance targets in a client service environment.

Job Reference Number:TQST2026-1157

Want to know more?

For any questions about the role, please contact:

Email: ************@tafeqld.edu.au

If you have questions about workplace adjustments, accessibility, or our commitment to creating a diverse and inclusive workplace, please contact:

People & Culture Business Partner

Email: ************@tafeqld.edu.au

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on‑site, online, in the workplace, or on‑campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

In TAFE Queensland, SkillsTech region, we have a strong focus on workplace culture, and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in “making great happen” through the embodiment of the following agreed behaviours in all the at we do:

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