AO3 Planning & Information Officer

TAFE Queensland; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Four weeks recreation leave (accrued)

Flexible work options (e.g. Purchased/

Superannuation 12.75%

Relocation assistance may be available

Professional development support

Wellbeing initiatives

Employee Assistance Program

Corporate discounts (health, devices,

DFV support options

Work-from-home software tools

Free car parking

Job summary

TAFE Queensland is seeking a Planning & Information Officer for Acacia Ridge campus on a fixed-term temporary full-time basis until 30 June 2027. The role focuses on providing admin services to Educational Delivery teams and maintaining information resources and databases.

Based primarily at Acacia Ridge, with potential work across other campuses. The role offers a range of benefits and opportunities, including professional development and wellbeing programs, and a pathway to build a robust

Qualifications

• Experience providing admin services to educational delivery teams.
• Ability to manage and maintain information resources and databases.
• Strong stakeholder liaison and communication skills.
• Familiarity with CRM systems and program management tools.

Responsibilities

• Liaise with stakeholders regarding maintenance of information resources to promote courses and enrolments.
• Manage and maintain opportunities within the CRM for accurate enquiry numbers.
• Execute proactive funnel management including emails and outbound calls.
• Coordinate development and maintenance of centralised reference materials (brochures, forms, timetables).
• Collaborate with marketing and other stakeholders to promote upcoming course intakes.
• Undertake research and development on business matters.
• Ensure day-to-day activities align with business operations.
• Contribute to improvements in business processes.

Skills

Stakeholder liaison

CRM management

Information management

Database maintenance

Tools

CRM system

Program Management System

Job description

We have an excitingfixed-term temporaryfull-time position (until 30 June 2027) available to join our Planning & Information team at TAFE Queensland’s Acacia Ridge campus.

The Planning & Information Officer is responsible for:

• Providing a range of efficient and effective administrative services to the Educational Delivery teams.
• Maintaining internal and external information resources and related databases.

The position reports to the Planning & Information Coordinator, Client Services.

The position will be based primarily at the Acacia Ridge campus; however, you may be required to perform work at other TAFE Queensland campuses.

SkillsTech Region frequently recruits for both short-term and long-term vacancies. This process will establish a suitability pool for up to 12 months, which may be used to fill future opportunities as they arise.

• Four (4) weeks recreation leave (accrued annually)
• Flexible work options (e.g. Purchased leave, compressed hours, telecommuting)
• 12.75% Superannuation and Salary packaging options available
• Financial assistance towards relocation expenses may be available
• Professional development and study assistance available
• Wellbeing initiatives and social responsibility programs
• Access to Employee Assistance Program
• Access to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products)
• Comprehensive Domestic and Family Violence (DFV) support options
• Work at Home Software (e.g. Adobe and Microsoft software)
• Employee discounts or deals related to work-at-home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance.
• Annual staff recognition awards and years of service recognition
• Pride Network for LGBTQIA+ employees and allies
• Free car parking

Key Responsibilities

• Liaise with stakeholders with regards to the maintenance of internal and external information resources i.e. internet, intranet, Program Management System, to promote courses and engage student enrolments via the Client Service Centres.
• Manage and maintain opportunities within the CRM for the provision of up-to-date course enquiry numbers.
• Execute pro-active funnel management inclusive of email and outbound calling programs.
• Coordinate the development and maintenance of centralised reference materials i.e. program brochures, enrolment selection forms, timetables, resources list, bookings, QTAC Information and information events.
• Collaborate with marketing and other stakeholders to promote upcoming course intakes.
• Undertake research and development on matters relating to business functions.
• Ensure day to day activities align with business operations.
• Contribute to improvement in business processes and practices.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

• Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment with a particular focus on the ability to meet deadlines, set and achieve realistic goals and establish both team and individual work priorities.
• Well-developed interpersonal skills, including the ability to liaise, consult and negotiate with a broad range of client groups within the private and public sector.
• Knowledge of or demonstrated ability to rapidly acquire knowledge of quality assurance systems and processes, including audit requirements.
• Well-developed analytical and problem-solving skills specifically around implementing and managing student information systems and associated processes, internal controls and reporting.
• Well-developed knowledge of, and skill in the application and utilisation of computerised management information systems and software packages (i.e. spreadsheets, word processing and database packages).

Job Reference Number:TQ2026-1156

For any questions about the role, please contact:

Planning and Information Supervisor

Email: **********@tafeqld.edu.au

If you have questions about workplace adjustments, accessibility, or our commitment to creating a diverse and inclusive workplace, please contact:

People & Culture Business Partner

Email: ************@tafeqld.edu.au

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

In TAFE Queensland, SkillsTech region, we have a strong focus on workplace culture, and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in "making great happen" through the embodiment of the following agreed behaviours in all that we do: