ao3 administration officer

HR Partners; Maroochydore; On-site; AUD 48,000 - 69,000; Part time

Job summary

Randstad in Australia’s North Coast Region seeks an experienced administrative support specialist to balance routine tasks with project work. You will triage a busy inbox, provide timely admin support, and help run governance and reporting systems.

The role focuses on databases, dashboards, and SharePoint, with stakeholder updates and community engagement supported by strong organisational skills. 38 hours/week, standard public holidays off.

Qualifications

• Experience managing busy, high-volume inboxes with polished communications.
• Strong organisational and time-management skills in a fast-paced environment.
• High-level attention to detail with a proactive, solution-focused mindset.
• Experience with admin, record-keeping, and governance frameworks; proficient in Microsoft 365 (Teams/SharePoint).
• Outstanding interpersonal skills and commitment to customer service, collaboration, diversity, and inclusion.
• Prior experience with process improvement or public sector frameworks is highly regarded.

Responsibilities

• Jointly managing and triaging a high-volume shared inbox for executive correspondence and enquiries, taking prompt action to progress matters.
• Providing responsive administrative and operational support to keep the broader team organised, informed, and focused on key deliverables.
• Developing, maintaining, and refining internal databases, reporting tools, SharePoint sites, and communication channels.
• Coordinating, compiling, and preparing updates, dashboards, and reporting materials for senior stakeholders.
• Supporting community engagement activities through effective material coordination and accurate stakeholder record management.
• Identifying opportunities for continuous process improvement to eliminate inefficiencies and streamline team workflows.
• Assisting with governance and compliance requirements to ensure precise record-keeping and procedural adherence.

Skills

Inbox management

Organisational skills

Detail-oriented

Office 365

Teams

SharePoint

Tools

Office 365

Teams

SharePoint

Job description

In partnership with a major State Government transport and infrastructure department, this role presents an exciting opportunity to join a high-performing Governance and Design unit within the North Coast Region. Working up to 38 hours per week (Monday to Friday, 7am–6pm), you will balance routine operational support with dynamic project work. You will serve as a central support partner keeping critical stakeholder, administrative, and governance systems running smoothly, all while contributing to vital infrastructure initiatives that directly benefit local communities.

Your duties will be tasks including but not limited to:

Jointly managing and triaging a high-volume shared inbox for executive correspondence and enquiries, taking prompt action to progress matters.

Providing responsive administrative and operational support to keep the broader team organised, informed, and focused on key deliverables.

Developing, maintaining, and refining internal databases, reporting tools, SharePoint sites, and communication channels.

Coordinating, compiling, and preparing updates, dashboards, and reporting materials for senior stakeholders.

Supporting community engagement activities through effective material coordination and accurate stakeholder record management.

Identifying opportunities for continuous process improvement to eliminate inefficiencies and streamline team workflows.

Assisting with governance and compliance requirements to ensure precise record-keeping and procedural adherence.

About the role

In partnership with a major State Government transport and infrastructure department, this role presents an exciting opportunity to join a high-performing Governance and Design unit within the North Coast Region. Working up to 38 hours per week (Monday to Friday, 7am–6pm), you will balance routine operational support with dynamic project work. You will serve as a central support partner keeping critical stakeholder, administrative, and governance systems running smoothly, all while contributing to vital infrastructure initiatives that directly benefit local communities.

Your duties will be tasks including but not limited to:

• Jointly managing and triaging a high-volume shared inbox for executive correspondence and enquiries, taking prompt action to progress matters.

• Providing responsive administrative and operational support to keep the broader team organised, informed, and focused on key deliverables.

• Developing, maintaining, and refining internal databases, reporting tools, SharePoint sites, and communication channels.

• Coordinating, compiling, and preparing updates, dashboards, and reporting materials for senior stakeholders.

• Supporting community engagement activities through effective material coordination and accurate stakeholder record management.

• Identifying opportunities for continuous process improvement to eliminate inefficiencies and streamline team workflows.

• Assisting with governance and compliance requirements to ensure precise record-keeping and procedural adherence.

What will you need to be successful in this role

• Demonstrated experience managing busy, high-volume shared inboxes and delivering polished, professional communications.

• Strong organizational, time-management, and prioritization skills with an ability to thrive in a fast-paced environment.

• High-level attention to detail combined with a proactive, solution-focused mindset.

• Experience with administrative, record-keeping, and governance frameworks, with high proficiency in Microsoft Office 365 (including Teams and SharePoint).

• Outstanding interpersonal skills with a strong commitment to customer service, collaboration, diversity, and inclusion.

• Prior experience with process improvement initiatives or public sector frameworks is highly regarded.

What You’ll Receive

• Competitive state government hourly rates (38-hour working week with standard public holidays off).

• Convenient North Coast Region location with flexible scheduling between 7am and 6pm.

• A straightforward application and interview process for a quick commencement timeline.

• Broad exposure to major infrastructure project governance, high-level executive triaging, and continuous process improvement methodologies.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.