ANZ Service Contracts Leader - Revenue Growth & Leadership

GE Healthcare; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible working options

Competitive salary

5 weeks leave

Generous leave & family policies

Long term career opportunities

Employee discounts

Job summary

GE HealthCare in Australia and New Zealand seeks a Service Sales Leader who owns service contract revenue and leads the Service Contracts team, aligning resources to growth and profitability. You will collaborate with Pricing, segment leaders and commercial service to shape offerings, approve pricing on maintenance agreements, and drive customer-focused, compliant operations.

This role demands strong leadership, strategic vision, and the ability to deliver measurable results across regions, with

Qualifications

• Bachelor’s degree in business, marketing, finance or health-related field.
• Minimum 3 years leading teams in commercial, service or marketing leadership roles.
• Strong commercial acumen with a proven record of meeting revenue targets.
• Highly developed communication, negotiation, presentation and interpersonal skills.
• Unrestricted right to work in Australia or New Zealand, and willingness to travel.

Responsibilities

• Deliver or exceed quarterly and annual revenue and profit targets across all service contract revenue streams.
• Set the vision and the commercial and operational tactics that build a strong Service Contracts team across product modalities.
• Partner with the Pricing Specialist, Service Segment Leaders and Commercial Service Leader to shape service contract offerings that are profitable and market-competitive.
• Act as the escalation point for pricing approvals on maintenance Service Agreements and point-of-sale service quotes included in equipment deals.
• Work with the Service Segment Leader team to drive promotional activities and initiatives, and measure their performance.
• Work closely with the On-Demand Service Sales Leader to ensure customers are presented with the best service solution.
• Lead and contribute to local, regional and global initiatives that improve culture, quality and velocity for customers and front-line teams.
• Manage relationships with key customers to deepen understanding of their challenges and needs.
• Ensure customer issues and enquiries are prioritised and resolved.
• Lead collaboration with the Sales team on customer communication, escalations and through-life support opportunities.
• Drive a customer-first approach with peers across Service, functional teams and Sales Leadership to resolve issues and win future install base.
• Ensure the team maintains accurate customer records and interaction history in GE HealthCare CRM tools.
• Run regular funnel reviews with the Service Sales team to pace service contract revenue and unblock issues.
• Produce reporting and data that give visibility of progress against targets and contribute insights at business reviews.
• Lead initiatives and implement tools and processes that improve the speed and quality of customer response.
• Coach and manage individuals to drive accountability and growth.
• Set team objectives and allocate work through effective workforce design.
• Provide coaching, training and development that lifts the team’s commercial, selling, negotiation and communication skills.
• Own the relationship, training and deliverables of the third-party back-office ‘Pre-Sales’ admin team.
• Create and drive a culture of safety and compliance.

Skills

Communication

Negotiation

Presentation

Interpersonal skills

Leadership

Commercial acumen

Influence without authority

Travel willingness

Education

Bachelor’s degree in business, marketing, finance or health-related field

Minimum 3 years leading teams in commercial, service or marketing leadership roles

Job description

GE HealthCare in Australia and New Zealand seeks a Service Sales Leader who owns service contract revenue and leads the Service Contracts team, aligning resources to growth and profitability. You will collaborate with Pricing, segment leaders and commercial service to shape offerings, approve pricing on maintenance agreements, and drive customer-focused, compliant operations.

This role demands strong leadership, strategic vision, and the ability to deliver measurable results across regions, with