ANZ Sales & Customer Service Manager – Flexible & Impactful

Intrepid Travel; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

Work-from-home option (4 weeks/yr)

Parental leave 10 weeks

E-learning & mentor programs

Volunteer leave 20 hours/yr

Employee Assistance Program

Job summary

Intrepid Travel is seeking a dynamic Sales & Customer Service Manager to lead and develop a high-performing team from our Melbourne Head Office. You will drive sales targets, coach staff, and ensure exceptional customer experiences while coordinating with marketing and the wider business to support campaigns and initiatives.

This full-time, 12-month contract role requires leadership, strong commercial judgement, and the ability to work evenings, weekends, or holidays as needed due to

Qualifications

• Experience in coaching and developing a team of sales or customer service staff.
• Proven ability to drive KPI performance and sales targets.
• Strong communication and emotional intelligence.

Responsibilities

• Lead and develop the ANZ Sales & Customer Service team from Melbourne Head Office.
• Oversee recruitment, onboarding, training, rosters, budgets and performance reporting; drive productivity and profitability.
• Maintain high-quality customer experiences and support campaigns and strategic initiatives.

Skills

People leadership

Coaching

KPI management

Communication

Tools

Reservation systems

CRM systems

Job description

Intrepid Travel is seeking a dynamic Sales & Customer Service Manager to lead and develop a high-performing team from our Melbourne Head Office. You will drive sales targets, coach staff, and ensure exceptional customer experiences while coordinating with marketing and the wider business to support campaigns and initiatives.

This full-time, 12-month contract role requires leadership, strong commercial judgement, and the ability to work evenings, weekends, or holidays as needed due to