Animal Care & Customer Service Assistant

Sydney Dogs & Cats Home; Sutherland Shire Council; On-site; AUD 60,000 - 75,000; Full time

Job summary

Sydney Dogs & Cats Home in Kurnell is seeking a Customer Care Assistant to deliver high-quality service and best-practice case management for animal and human clients. The role operates across site hours from 7am to 7pm, with shifts from 8am to 5pm and a 76-hour fortnight including every second weekend.

Key duties include data entry, communications with councils and owners, microchip investigations, adoption processing, and maintaining a welcoming reception.

Qualifications

• Experience in customer service administration, preferably within the animal industry.
• Ability to manage time effectively and prioritise tasks.
• Willingness to lift up to 20 kg and handle animals safely.
• Knowledge of companion animal welfare and related legislation.

Responsibilities

• Enter and maintain information in the animal database for arrivals.
• Communicate with councils, owners, vets and the public about impounded animals.
• Investigate microchips and ownership details to reunite stray animals.
• Process forms, payments and adoption documentation.
• Maintain a clean, welcoming reception and assist with retail inventory.
• Promote fundraising, events, volunteering and fostering opportunities.
• Safely transport animals when required and follow safety procedures.
• Complete end-of-day checks and secure the facility.

Skills

Customer service

Administrative skills

Time management

Conflict communication

Stakeholder liaison

Animal welfare knowledge

Regulatory awareness

Professional communication

Physical handling of animals

Education

Animal industry qualification

Job description

Sydney Dogs & Cats Home in Kurnell is seeking a Customer Care Assistant to deliver high-quality service and best-practice case management for animal and human clients. The role operates across site hours from 7am to 7pm, with shifts from 8am to 5pm and a 76-hour fortnight including every second weekend.

Key duties include data entry, communications with councils and owners, microchip investigations, adoption processing, and maintaining a welcoming reception.