Analytics & Data Lead — Member Experience (Hybrid)

CareSuper Pty Ltd; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work environment

3% Superannuation above SG minimum

Salary sacrifice matching up to 3%

5 weeks annual leave

18 weeks parental leave

Health and wellbeing support

Professional Development

Rewards and Recognition

Job summary

CareSuper Pty Ltd is seeking an Analytics and Data Lead to strengthen analytics capability across the Member Experience division. This hands-on leadership role will turn data into clear, actionable insights informing strategy and decision-making.

You will lead analytics, reporting and dashboards, partnering with senior stakeholders to define metrics and evidence-based approaches, while ensuring data governance and quality across outputs.

Qualifications

• Significant hands-on experience in analytics, data, BI or performance roles.
• Ability to coach, balance delivery with stakeholder leadership and capability uplift.
• Strong experience extracting, analysing and visualising data to produce insights.
• Confident developing dashboards and reports using visualization and reporting tools.
• Solid understanding of data governance, data quality and reporting frameworks.
• Experience with Databricks or willingness to build capability.

Responsibilities

• Lead and deliver analytics, reporting and insight capability across the Member Experience.
• Translate complex data into practical insights to support strategy and performance.
• Build, maintain and evolve reporting tools, dashboards and performance rhythms.
• Partner with senior stakeholders to define metrics and evidence-based reporting.
• Identify trends, risks and opportunities across member, operational and business data.
• Support data governance and consistent definitions across outputs.

Skills

Analytics

Data

Business intelligence

Dashboards

Stakeholder leadership

Data governance

Coaching

Data quality

Databricks

Education

Relevant tertiary qualifications in data/analytics

Tools

Databricks

Data visualization tools

Job description

CareSuper Pty Ltd is seeking an Analytics and Data Lead to strengthen analytics capability across the Member Experience division. This hands-on leadership role will turn data into clear, actionable insights informing strategy and decision-making.

You will lead analytics, reporting and dashboards, partnering with senior stakeholders to define metrics and evidence-based approaches, while ensuring data governance and quality across outputs.