Analytics Data Lead

CareSuper Pty Ltd; City of Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid and flexible work environment

3% Superannuation Guarantee (SG)

Matching of salary sacrifice to SG up

5 weeks annual leave

Parental leave

Health and wellbeing support

Professional development

Rewards and recognition program

Job summary

CareSuper Pty Ltd invites an Analytics and Data Lead to shape the Member Experience analytics strategy. This hands-on leadership role reports to Strategy Planning and Insights Manager and turns data into clear insights to inform strategy, performance and decision-making.

You'll lead analytics, reporting and dashboards across the division, partner with senior stakeholders, establish metrics, and drive data governance and quality across outputs. Hybrid work available.

Qualifications

• Significant hands-on analytics, data, BI or performance experience.
• Ability to coach and uplift stakeholder capability.
• Experience with data visualisation, dashboards and data governance.

Responsibilities

• Lead analytics, reporting and insight capability across the Member Experience.
• Translate complex data into practical insights that inform strategy, prioritisation and performance outcomes.
• Build, maintain and evolve reporting tools, dashboards and performance rhythms.
• Partner with senior stakeholders to define metrics, measures of success and evidence-based reporting approaches.
• Identify and communicate trends, risks and opportunities across member data and business data.
• Support strong data governance, data integrity and consistent definitions across reporting outputs.

Skills

Analytics

Data analysis

Business intelligence

Dashboard development

Stakeholder leadership

Data governance

Education

Relevant tertiary qualifications in data, analytics or a related field

Tools

Databricks

Job description

About us

At CareSuper, we believe we're Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we're passionate about helping our members retire with confidence. We're growing fast and looking for our next superhero to join us on this exciting journey.

About the role

As our new Analytics and Data Lead, reporting to the Strategy Planning and Insights Manager, you'll play a key role in strengthening analytics and data capability across our Member Experience division. This is a hands-on leadership role where you'll turn data into clear, actionable insights that inform strategy, performance, prioritisation and decision-making.

You will:

• Lead and deliver analytics, reporting and insight capability across the Member Experience.
• Translate complex data into practical insights that support strategic planning, prioritisation and performance outcomes.
• Build, maintain and evolve reporting tools, dashboards and performance rhythms aligned to divisional objectives.
• Partner with senior stakeholders and delivery teams to define metrics, measures of success and evidence-based reporting approaches.
• Identify and communicate trends, risks and opportunities across member, operational and business data.
• Support strong data governance, data integrity and consistent definitions across reporting outputs.

What we’re looking for

We're on the lookout for an analytical, commercially minded professional who is passionate about using data to improve decision-making and member outcomes.

You’ll thrive in this role if you have:

• Significant hands-on experience in analytics, data, business intelligence or performance roles.
• The ability to operate as a coach, balancing direct analytical delivery with stakeholder leadership and capability uplift.
• Strong experience extracting, analysing and visualising data to produce meaningful business insights.
• Confidence developing dashboards, reports and analysis outputs using data visualisation and reporting tools.
• A strong understanding of data governance, data quality and reporting frameworks.
• Experience with Databricks, or a willingness to build capability in this area.
• Experience in a complex or regulated environment would be highly regarded.
• Relevant tertiary qualifications in data, analytics or a related field.

Why CareSuper?

We're not just another super fund. We're a values-driven organisation that puts people first - our members and our team. Here's what you can look forward to:

• Hybrid and flexible work environment
• 3% Superannuation Guarantee (SG) above SG minimum
• Additional matching of your salary sacrifice to Superannuation of up to 3% depending on your role
• 5 weeks of annual leave
• 18 weeks of parental leave for all eligible employees
• Holistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance Program
• Professional Development
• Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services

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At CareSuper, we know that diverse perspectives make us stronger. We're proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.