Analytics & Data Lead — Driving Member Experience Insights

CareSuper Pty Ltd; City of Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid and flexible work environment

3% Superannuation Guarantee (SG)

Matching of salary sacrifice to SG up

5 weeks annual leave

Parental leave

Health and wellbeing support

Professional development

Rewards and recognition program

Job summary

CareSuper Pty Ltd invites an Analytics and Data Lead to shape the Member Experience analytics strategy. This hands-on leadership role reports to Strategy Planning and Insights Manager and turns data into clear insights to inform strategy, performance and decision-making.

You'll lead analytics, reporting and dashboards across the division, partner with senior stakeholders, establish metrics, and drive data governance and quality across outputs. Hybrid work available.

Qualifications

• Significant hands-on analytics, data, BI or performance experience.
• Ability to coach and uplift stakeholder capability.
• Experience with data visualisation, dashboards and data governance.

Responsibilities

• Lead analytics, reporting and insight capability across the Member Experience.
• Translate complex data into practical insights that inform strategy, prioritisation and performance outcomes.
• Build, maintain and evolve reporting tools, dashboards and performance rhythms.
• Partner with senior stakeholders to define metrics, measures of success and evidence-based reporting approaches.
• Identify and communicate trends, risks and opportunities across member data and business data.
• Support strong data governance, data integrity and consistent definitions across reporting outputs.

Skills

Analytics

Data analysis

Business intelligence

Dashboard development

Stakeholder leadership

Data governance

Education

Relevant tertiary qualifications in data, analytics or a related field

Tools

Databricks

Job description

CareSuper Pty Ltd invites an Analytics and Data Lead to shape the Member Experience analytics strategy. This hands-on leadership role reports to Strategy Planning and Insights Manager and turns data into clear insights to inform strategy, performance and decision-making.

You'll lead analytics, reporting and dashboards across the division, partner with senior stakeholders, establish metrics, and drive data governance and quality across outputs. Hybrid work available.