Amazon Operations Manager

Totalyty; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Totalyty, a Sydney-based Amazon Mastery Agency, seeks an experienced Amazon Operations Manager to steer client brands on Amazon with strategic account management, catalogue optimisation, and inventory health. You will work with our ads team to align ad performance with commercial goals while focusing on growth strategy rather than hands-on campaign management.

You will collaborate with design, operations and leadership to deliver cohesive strategies, monitor store performance, and help brands

Responsibilities

• Manage client relationships and develop growth strategies for brands on Amazon.
• Lead regular business reviews to assess performance and adjust strategies.
• Oversee product listing optimisation, including titles, descriptions, keywords and images.
• Collaborate with design and ads teams to align assets and advertising with account goals.
• Forecast inventory needs and monitor stock levels to prevent stockouts and excess inventory.

Job description

Totalyty is a Sydney-based Amazon Mastery Agency dedicated to transforming brands into global Amazon success stories. We specialise in launching, managing, and scaling brands across Amazon in markets worldwide. By combining strategic insight, creative execution, and deep platform expertise, we help brands accelerate sales, strengthen visibility, and achieve sustainable growth.

About the Role

We’re looking for an experienced Amazon Operations Manager to join our fast-growing team.

In this role, you’ll be responsible for driving the success of our clients’ brands on Amazon through strategic account management, catalogue optimisation, inventory health, and marketplace strategy.

While a solid understanding of Amazon Advertising is essential, this role focuses on broader growth strategy rather than hands-on campaign management. You’ll work closely with our advertising specialists to align ad performance with overarching commercial goals.

Key Responsibilities

Client Account Management

• Serve as the primary point of contact for assigned clients, building strong and trusted relationships.
• Develop and execute tailored Amazon growth strategies aligned with each brand’s objectives.
• Lead regular business reviews to assess performance, identify opportunities, and adjust strategies accordingly.
• Provide data-driven recommendations on pricing, promotions, and positioning to maximise results.

Amazon Store Optimisation

• Oversee optimisation of product listings (titles, descriptions, keywords, and images) to maximise visibility and conversion.
• Collaborate with our design team to create, maintain and optimise Brand Stores, A+ Content, Brand Story and advertising assets.
• Monitor key performance metrics—sales, traffic, and conversion rates—and implement initiatives to improve outcomes.
• Ensure all listings comply with Amazon policies and reflect current best practices.
• Partner with Totalyty’s advertising team to ensure ad strategies complement broader account objectives.
• Provide insights from data and client goals to inform and refine advertising approaches.

Inventory Health & Management

• Monitor inventory levels to prevent stockouts, overstocking, and aged inventory.
• Analyse key inventory metrics such as sell-through rate and stranded inventory, and take proactive measures to resolve issues.
• Provide accurate forecasting and restock recommendations to clients for smooth operations and sustained growth.

Cross-Functional Collaboration

• Work collaboratively with brand owners, Amazon representatives, and internal teams (leadership, design, operations and ads) to deliver cohesive strategies.
• Drive communication across all stakeholders to ensure efficient execution and outstanding client satisfaction.

Why Join Totalyty?

Because we make Amazon fun!

We’re a high-performance, fast-growing agency that combines expertise with energy. You’ll join a dynamic team that values innovation, collaboration, and continuous growth. If you’re passionate about helping brands succeed and want to grow your career in an exciting, supportive environment—this is the place for you.