Alteryx Support Specialist (Hybrid Sydney)

Ingrity Pty; Sydney; Ibrido; AUD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Ingrity Pty is seeking an Alteryx Support Analyst to join a Sydney-based data and analytics environment. The role focuses on keeping the Alteryx platform running, troubleshooting workflows, and supporting users and technical teams.

This is a 6-month engagement with hybrid work enabled in Sydney. You will handle day-to-day support for Alteryx Designer and Server/Gallery, investigate issues, and work with business users to resolve problems while contributing to platform stability and improved

Competenze

• Commercial experience supporting or developing Alteryx solutions.
• Hands-on experience with Alteryx Designer and Server/Gallery.
• Strong troubleshooting across workflows, scheduling, data connections and platform issues.
• Good understanding of SQL and relational databases.
• Experience with ITSM tools such as ServiceNow or Jira.
• Ability to communicate technical solutions clearly to users.

Mansioni

• Provide day-to-day technical support across the Alteryx platform and associated workflows.
• Investigate and resolve workflow failures, scheduling issues, data connectivity problems and platform incidents.
• Support Alteryx Designer and Alteryx Server/Gallery users.
• Monitor scheduled workflows and proactively identify recurring failures or performance issues.
• Troubleshoot data sources, database connections, permissions and authentication issues.
• Work with developers, data teams and business users to diagnose and resolve technical problems.
• Support deployment and migration of Alteryx workflows between environments.
• Maintain support documentation, knowledge articles and troubleshooting procedures.
• Identify opportunities to improve platform reliability, support processes and workflow performance.

Conoscenze

Alteryx

Alteryx Designer

Troubleshooting

SQL

ITSM familiarity

Communication

Strumenti

ServiceNow

Jira

Descrizione del lavoro

Ingrity Pty is seeking an Alteryx Support Analyst to join a Sydney-based data and analytics environment. The role focuses on keeping the Alteryx platform running, troubleshooting workflows, and supporting users and technical teams.

This is a 6-month engagement with hybrid work enabled in Sydney. You will handle day-to-day support for Alteryx Designer and Server/Gallery, investigate issues, and work with business users to resolve problems while contributing to platform stability and improved