Alteryx Support Analyst

Ingrity Pty; Sydney; Presencial; AUD 90 000 - 120 000; Tempo integral

Resumo da oferta

Ingrity Pty is seeking an Alteryx Support Analyst to join a Sydney-based data and analytics environment. The role focuses on keeping the Alteryx platform running, troubleshooting workflows, and supporting users and technical teams.

This is a 6-month engagement with hybrid work enabled in Sydney. You will handle day-to-day support for Alteryx Designer and Server/Gallery, investigate issues, and work with business users to resolve problems while contributing to platform stability and improved

Qualificações

• Commercial experience supporting or developing Alteryx solutions.
• Hands-on experience with Alteryx Designer and Server/Gallery.
• Strong troubleshooting across workflows, scheduling, data connections and platform issues.
• Good understanding of SQL and relational databases.
• Experience with ITSM tools such as ServiceNow or Jira.
• Ability to communicate technical solutions clearly to users.

Responsabilidades

• Provide day-to-day technical support across the Alteryx platform and associated workflows.
• Investigate and resolve workflow failures, scheduling issues, data connectivity problems and platform incidents.
• Support Alteryx Designer and Alteryx Server/Gallery users.
• Monitor scheduled workflows and proactively identify recurring failures or performance issues.
• Troubleshoot data sources, database connections, permissions and authentication issues.
• Work with developers, data teams and business users to diagnose and resolve technical problems.
• Support deployment and migration of Alteryx workflows between environments.
• Maintain support documentation, knowledge articles and troubleshooting procedures.
• Identify opportunities to improve platform reliability, support processes and workflow performance.

Conhecimentos

Alteryx

Alteryx Designer

Troubleshooting

SQL

ITSM familiarity

Communication

Ferramentas

ServiceNow

Jira

Descrição da oferta de emprego

Engagement: 6-month contract
Location: Sydney, hybrid
Start: ASAP
Contract: Full-time

Alteryx Support Analyst

Engagement: 6-month contract
Location: Sydney, hybrid
Start: ASAP
Contract: Full-time

The role

We’re looking for an experiencedAlteryx Support Analyst to join a data and analytics environment supporting business-critical Alteryx workflows, applications and users.

This is a hands-on support role focused on keeping the Alteryx environment running effectively, troubleshooting workflow and platform issues, supporting users, and working with technical teams to resolve incidents and improve platform stability.

You’ll suit this role if you have strongAlteryx technical knowledge, enjoy problem-solving, and can work directly with both technical teams and business users.

What you’ll do

• Provide day-to-day technical support across theAlteryx platform and associated workflows.
• Investigate and resolve workflow failures, scheduling issues, data connectivity problems and platform incidents.
• SupportAlteryx Designer and Alteryx Server/Gallery users.
• Monitor scheduled workflows and proactively identify recurring failures or performance issues.
• Troubleshoot data sources, database connections, permissions and authentication issues.
• Work with developers, data teams and business users to diagnose and resolve technical problems.
• Support deployment and migration of Alteryx workflows between environments.
• Maintain support documentation, knowledge articles and troubleshooting procedures.
• Identify opportunities to improve platform reliability, support processes and workflow performance.

What we’re looking for

• Commercial experience supporting or developing solutions usingAlteryx.
• Hands-on experience withAlteryx Designer and ideallyAlteryx Server / Gallery.
• Strong troubleshooting skills across workflows, scheduling, data connections and platform issues.
• Good understanding ofSQL and relational databases.
• Experience working with enterprise data sources and APIs is beneficial.
• Exposure to ITSM processes and tools such asServiceNow or Jira.
• Ability to investigate technical issues independently and communicate solutions clearly to users.
• Experience within a large enterprise, financial services or regulated environment would be advantageous.

Nice to have

• Alteryx certification.
• Power BI or broader BI/reporting experience.
• Exposure to Azure or other cloud data platforms.
• Experience with platform administration, upgrades or environment monitoring.

Why join?

This is a great opportunity to join an established data environment where Alteryx plays an important role in business reporting, analytics and automation. You’ll work closely with experienced data professionals while supporting a platform used across the organisation.