ALLRes Consultant

Accor; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

ALLHeartist Membership discounts

Family & Friends Discounts

ALL Live Limitless Loyalty Program

Learn Your Way training

Build Your Network

Worldwide Opportunities

Job summary

Accor Gold Coast Corporate Office is seeking an ALLRes Consultant to be the go-to expert for room availability, rates, and reservations across Australia and New Zealand. Based on site, you will work with the ALLRes and Guest Experience Team to deliver a seamless guest journey.

You will handle reservations by phone, email and online platforms, suggest upgrades, manage payments, resolve billing issues, and collaborate with on-site teams.

Qualifications

• Customer service-oriented with exceptional communication skills.
• Previous experience in a similar role in the hospitality industry is preferred.
• Proficiency in using Microsoft Office, reservation and property management systems is a plus.
• Problem-solving skills and the ability to remain calm under pressure.
• Team player with a positive attitude and willingness to go the extra mile.
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays.

Responsibilities

• Manage reservations via phone, email, and online platforms; provide guests with accurate information on room availability, rates, and special offers.
• Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.
• Safely and securely handle payment transactions and verify billing details for accuracy.
• Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay.
• Assist in resolving guest complaints or issues related to reservations or billing.
• Collaborate with on-site teams to ensure a smooth guest experience.

Skills

Customer service

Communication

Problem-solving

Teamwork

MS Office

Reservation systems

PMS systems

Flexible schedule

Tools

Reservation systems

Property Management System (PMS)

MS Office

Job description

We areAccor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.

Purpose

As an ALLRes Consultant, based at the Accor Gold Coast Corporate Office, you assume a pivotal role within our ALLRes and Guest Experience Team. Think of yourself as the go-to expert for room availability, rates, and creating reservations for our properties across Australia and New Zealand. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our Teams on-site to ensure a smooth and enjoyable guest experience.

Primary Responsibilities

Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers

Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations

Safely and securely handle payment transactions and verify billing details for accuracy

Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay

Assist in resolving guest complaints or issues related to reservations or billing

Skills and Experience

Customer service-oriented with exceptional communication skills

Previous experience in a similar role in the hospitality industry is preferred

Proficiency in using Microsoft Office, reservation and property management systems is a plus

Problem-solving skills and the ability to remain calm under pressure

Team player with a positive attitude and willingness to go the extra mile

Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays

Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.