Allocator

Boral; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Boral Concrete is seeking an Allocator to join the North Ryde Concrete Contact Centre. You will coordinate dispatch, utilisation and timely delivery of our concrete trucks, and plan driver schedules in line with customer orders. This role suits a proactive problem solver with a customer service mindset.

Working hours are 6am-6pm Monday to Friday with a rotating Saturday 6-2pm; full training is provided. You will manage orders, liaise with production and drivers, and communicate deviations to

Qualifications

• Experience in scheduling or dispatch in real-time preferred.
• Demonstrated customer service and solution focused mindset.
• Proficiency with navigating multiple systems.
• Well-developed problem solving and prioritization skills.
• Ability to adapt to changing situations and work in a high-pressure environment.
• Good interpersonal and communication skills.

Responsibilities

• Manage orders and ensure timely delivery
• Work with team members & Production to maximise service
• Ensure Drivers are kept up to date on job requirements and daily schedule
• Notify stakeholders of deviations to schedule or late delivery
• Comply with driver Fatigue management, statutory requirements and company health & safety
• A keen eye for detail

Skills

Scheduling/dispatch

Customer service

System navigation

Problem solving

Communication

Adaptability

Interpersonal skills

Job description

Your next opportunity

We have an exciting opportunity for an Allocator to join our Concrete Contact Centre in North Ryde. In this challenging role, you will coordinate the dispatch, utilisation and timely delivery of our Concrete trucks. Your forward-thinking approach will contribute to your success in planning our driver schedules in line with customer orders.

Your next opportunity

We have an exciting opportunity for an Allocator to join our Concrete Contact Centre in North Ryde. In this challenging role, you will coordinate the dispatch, utilisation and timely delivery of our Concrete trucks. Your forward-thinking approach will contribute to your success in planning our driver schedules in line with customer orders.

This role will suit a strong problem solver who has their finger on the pulse. You will possess the ability to think on your feet and have a superior customer service ethic.

The successful candidate will be provided with the opportunity to work between our operating hours of 6am-6 pm Monday to Friday and a rotating Saturday from 6- 2pm. Full training will be provided on our processes and systems.

Your day will involve:

• Manage orders and ensure timely delivery
• Work with team members & Production to maximise service
• Ensure Drivers are kept up to date on job requirements and daily schedule
• Notify stakeholders of deviations to schedule or late delivery
• Comply with driver Fatigue management, statutory requirements and company health & safety
• A keen eye for detail

What are we looking for?

• Experience in scheduling or dispatch in real-time preferred
• Demonstrated customer service and solution focused mindset
• Proficiency with navigating multiple systems
• Well-developed problem solving and prioritization skills
• Ability to adapt to changing situations and work in a high-pressure environment
• Good interpersonal and communication skills

What’s on offer?

• A collaborative, fast-paced environment that’s guaranteed to make your day go quickly
• An organisation who values your abilities and reward results that drive business success, share goals and celebrate individual and team success
• A working environment that is safe, supportive and dynamic with a clear focus on continually encouraging and developing its people
• Equal Opportunity Employer – Indigenous candidates are encouraged to apply

About Boral Concrete

At Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn’t pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Western Sydney International Airport, Crown Sydney and NorthConnex.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration foremployment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.