Allocator

Heidelberg Materials AG; Gold Coast City; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Salary 80k-90k AUD plus Super

45-hour week

Rotating shifts 4:00am-5:00pm

1 in 3 Saturdays

Supportive high-performing team

Development and career opportunities

Impactful customer experience

Job summary

Hymix on the Gold Coast is seeking a Concrete Allocator / Scheduler to coordinate daily deliveries and balance priorities across customers, drivers, plants and operations. You will respond to weather changes, traffic delays and last-minute requests, ensuring reliable service.

With rotating shifts and a fast-paced environment, you’ll need to stay calm, communicate effectively, and drive safe, efficient operations while contributing to ongoing improvements and customer satisfaction.

Qualifications

• Experience in scheduling, allocation, logistics, transport, operations, or customer service.
• Strong organisational and time management skills.
• Ability to remain calm, focused, and decisive in a high-pressure environment.
• Excellent communication and relationship-building skills.
• Strong problem-solving ability and a customer-first mindset.
• Confidence using computer systems and learning new technology.
• A commitment to safety, teamwork, and continuous improvement.

Responsibilities

• Scheduling and allocating concrete deliveries across our network.
• Managing fleet utilisation and delivery efficiency.
• Monitoring daily operations and adjusting schedules in real time.
• Supporting customers with orders, enquiries, and changes.
• Communicating with drivers, batch plants, sales teams, and operational stakeholders.
• Maintaining accurate system information and delivery records.
• Identifying issues early and implementing practical solutions.
• Supporting safe and efficient operations across the business.

Skills

Scheduling

Logistics

Operations

Customer service

Time management

Communication

Problem solving

Safety focus

Tools

Computer systems

Job description

About the Role

As a Concrete Allocator / Scheduler, you'll be the link between our customers, drivers, plants, and operational teams. You'll coordinate daily concrete deliveries, manage changing priorities, and ensure our customers receive the service they're counting on.

No two days are the same. One minute you'll be scheduling a busy morning pour, the next you'll be responding to weather changes, traffic delays, plant issues, or last-minute customer requests.

If you enjoy working in a dynamic environment where every decision has an impact, you'll thrive in this role.

Key Responsibilities

• Scheduling and allocating concrete deliveries across our network
• Managing fleet utilisation and delivery efficiency
• Monitoring daily operations and adjusting schedules in real time
• Supporting customers with orders, enquiries, and changes
• Communicating with drivers, batch plants, sales teams, and operational stakeholders
• Maintaining accurate system information and delivery records
• Identifying issues early and implementing practical solutions
• Supporting safe and efficient operations across the business

What You'll Bring

• Experience in scheduling, allocation, logistics, transport, operations, or customer service
• Strong organisational and time management skills
• Ability to remain calm, focused, and decisive in a high-pressure environment
• Excellent communication and relationship-building skills
• Strong problem-solving ability and a customer-first mindset
• Confidence using computer systems and learning new technology
• A commitment to safety, teamwork, and continuous improvement

What's in it for You?

• $80,000 - $90,000 + Super
• 45-hour week
• Rotating shifts between 4:00am and 5:00pm
• 1 in 3 Saturdays
• A supportive, high-performing team with plenty of personality
• Ongoing development and career opportunities
• A role where no two days are the same
• The opportunity to make a genuine impact on the customer experience and daily operation of the business

Why Hymix?

At Hymix, we work hard, support each other, and enjoy a laugh along the way. We're serious about delivering exceptional service, but we don't take ourselves too seriously. If you're looking for a challenging role with a great team culture and opportunities to grow, we'd love to hear from you.

At Hymix, we’re more than just concrete. We’re a team that prides itself on delivering exceptional customer service, building strong relationships, and getting the job done safely and efficiently.

We’re looking for an energetic and highly organised Concrete Allocator / Scheduler to join our Customer Service Centre in Southport. This is a role for someone who thrives in a fast-paced environment, enjoys solving problems on the fly, and can make confident decisions under pressure.