Alarm Technician

Brown Enterprises Pty Ltd; Townsville City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive hourly rates

Overtime opportunities

Subsidised training

Career progression

Access to modern tools and equipment

Work-life balance flexibility

Job summary

Brown Enterprises Pty Ltd is seeking a skilled Alarm Technician/Service Technician to join our Townsville team in Queensland. The role involves installing, maintaining and troubleshooting alarm systems for residential and commercial clients across the Townsville region.

On-site work with some travel and on-call support is possible. The ideal candidate will hold a trade qualification or QBCC Occupational License, have proven alarm industry experience and strong problem-solving skills, and be

Qualifications

• Trade qualification or recognised certification in Fire Alarm Panels - QBCC Occupational License.
• Proven experience as an Alarm Technician or similar role within the Fire industry
• Solid knowledge of alarm system components, wiring, configuration and troubleshooting procedures
• Ability to read and interpret technical drawings, wiring diagrams and installation manuals
• Strong problem-solving skills with the ability to diagnose complex technical issues efficiently
• Excellent attention to detail and commitment to delivering high-quality workmanship
• Valid driver's licence for attending multiple job sites
• Physical fitness to lift equipment and work safely at heights where required
• Strong communication skills and a customer-focused approach to service delivery
• Ability to work independently and as part of a team in a fast-paced environment
• Knowledge of current security technology trends and smart home integration is advantageous

Responsibilities

• Install, commission, and test alarm systems including sensors, keypads, control panels and monitoring equipment at client premises
• Perform routine maintenance and servicing of existing alarm systems to ensure optimal performance and reliability
• Diagnose and troubleshoot malfunctioning alarm systems and implement appropriate repairs or replacements
• Respond to emergency service calls and provide technical support to resolve system faults promptly ( Some on call may be required on occasion.)
• Conduct thorough system testing and quality assurance checks following installation or repairs
• Maintain accurate records of all work completed, including service reports and customer documentation
• Provide clear technical advice and guidance to clients regarding their alarm systems and security options
• Comply with all safety regulations, building codes and industry standards whilst carrying out work
• Liaise with customers, supervisors and other team members to ensure seamless service delivery
• Carry out other routine service work on Fire Equipment

Skills

Alarm systems knowledge

Troubleshooting

Reading drawings/diagrams

Customer service

Safety compliance

Education

QBCC Occupational License

Job description

Brown Enterprises Pty Ltd – Townsville QLD

Brown Enterprises Pty Ltd is seeking a skilled Alarm Technician/Service Technician to join our growing team in Townsville, QLD. This is a full-time position that offers an exciting opportunity to work in fire alarm systems industry. As an Alarm Technician, you will be at the forefront of our operations, installing, maintaining, and troubleshooting alarm systems for residential and commercial clients across the Townsville region. This role is essential to our business, as we rely on our technicians to deliver exceptional service and ensure our clients' properties remain secure. You will work on-site at various locations throughout the Townsville area, with occasional travel required to service calls and installations. We are looking for someone who has qualifications in both alarms and general fire service work.

Key responsibilities

• Install, commission, and test alarm systems including sensors, keypads, control panels and monitoring equipment at client premises


• Perform routine maintenance and servicing of existing alarm systems to ensure optimal performance and reliability


• Diagnose and troubleshoot malfunctioning alarm systems and implement appropriate repairs or replacements


• Respond to emergency service calls and provide technical support to resolve system faults promptly ( Some on call may be required on occasion.)


• Conduct thorough system testing and quality assurance checks following installation or repairs


• Maintain accurate records of all work completed, including service reports and customer documentation


• Provide clear technical advice and guidance to clients regarding their alarm systems and security options


• Comply with all safety regulations, building codes and industry standards whilst carrying out work


• Liaise with customers, supervisors and other team members to ensure seamless service delivery


• Carry out other routine service work on Fire Equipment

What we’re looking for

• Trade qualification or recognised certification in Fire Alarm Panels - QBCC Occupational License.


• Proven experience as an Alarm Technician or similar role within the Fire industry


• Solid knowledge of alarm system components, wiring, configuration and troubleshooting procedures


• Ability to read and interpret technical drawings, wiring diagrams and installation manuals


• Strong problem-solving skills with the ability to diagnose complex technical issues efficiently


• Excellent attention to detail and commitment to delivering high-quality workmanship


• Valid driver's licence for attending multiple job sites


• Physical fitness to lift equipment and work safely at heights where required


• Strong communication skills and a customer-focused approach to service delivery


• Ability to work independently and as part of a team in a fast-paced environment


• Knowledge of current security technology trends and smart home integration is advantageous

What we offer

Brown Enterprises Pty Ltd is committed to supporting our employees with a competitive remuneration package and rewarding career opportunities. We offer ongoing professional development and training to keep you updated with the latest security technologies and industry practices. Our workplace prioritises safety . We foster a collaborative team environment where your contributions are valued and recognised. Additional benefits include:

• Competitive hourly rates and potential overtime opportunities


• Subsidised training and professional development opportunities


• A supportive and inclusive workplace culture


• Opportunities for career progression within the company


• Access to modern tools and equipment


• Work-life balance flexibility where possible


• Company Vehicle and phone provided

About us

Brown Enterprises Pty Ltd is a respected and established provider of Fire Equipment Servicing across North Queensland. With a strong commitment to customer satisfaction and technical excellence, we have built a reputation as a trusted partner for residential and commercial security needs. Our team of experienced professionals is dedicated to delivering reliable, innovative Fire Safety solutions that give our clients peace of mind. We value our employees and believe that investing in skilled technicians is key to our continued success and growth. At Brown Enterprises Pty Ltd, we foster a culture of professionalism, integrity and continuous improvement, where every team member plays a vital role in our mission to keep Townsville secure.