Airport Training Specialist – Build Frontline Capability

Qantas Group; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Heavily discounted fares

Staff travel benefits

Discounts with partner airlines

Job summary

Jetstar is seeking an Airport Training Specialist to deliver engaging operational training across the airline’s airport network, working with Ground Service Providers and Airport Operations leaders to build frontline capability.

The 12‑month fixed‑term role involves onboarding, recurrent and compliance training, coaching teams, identifying capability gaps and travelling across Australia and beyond to support new airport launches and ongoing readiness.

Qualifications

• Experience delivering training, facilitating workshops or leading capability-building initiatives in an operational environment.
• A background in aviation, airport operations, customer service or ground operations.
• Outstanding communication and presentation skills, with the ability to engage diverse audiences.
• Demonstrated experience coaching, mentoring and developing frontline employees.
• Strong stakeholder management skills with the ability to build relationships across multiple operational teams.
• A passion for developing people and driving capability outcomes.
• Ability to work independently, adapt to changing operational priorities and travel extensively.
• TAE certification is highly regarded.

Responsibilities

• Deliver engaging operational training programs across Jetstar's airport network.
• Facilitate onboarding, recurrent, compliance and skills development programs for frontline airport teams.
• Support new airport start-ups, operational readiness activities and workforce mobilisation projects.
• Coach and mentor team members and operational leaders to strengthen capability and performance.
• Identify capability gaps and work with stakeholders to develop targeted learning solutions.
• Lead upskilling and development initiatives that support operational excellence and service delivery.
• Partner with Ground Service Providers and Above Wing stakeholders to maintain consistent operational standards across the network.
• Evaluate training effectiveness and implement continuous improvement initiatives.
• Travel across the network to deliver training, support stakeholders and ensure operational readiness.

Skills

Training delivery

Aviation background

Communication skills

Coaching

Stakeholder management

People development

Independent travel

TAE certification

Education

Certificate IV in Training & Assessment (TAE)

Job description

Jetstar is seeking an Airport Training Specialist to deliver engaging operational training across the airline’s airport network, working with Ground Service Providers and Airport Operations leaders to build frontline capability.

The 12‑month fixed‑term role involves onboarding, recurrent and compliance training, coaching teams, identifying capability gaps and travelling across Australia and beyond to support new airport launches and ongoing readiness.