Airport Duty Manager & Team Leader

Avis Budget Group; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Uniform and parking provided

Employee discounts on car rental and品牌

Wellbeing programme and life/health/su

EAP support

Job summary

Avis Budget Group invites you to join as Duty Manager / Team Leader at Canberra Airport. You will oversee day-to-day operations, coach staff, and ensure customer service and vehicle standards are upheld in a busy airport environment.

You will lead shifts, mentor staff, and drive sales while coordinating rosters and maintaining a culture of service excellence. A strong leadership background and driving licence are essential.

Qualifications

• Previous supervisory or leadership experience with coaching and mentoring.
• Understanding and use of Customer Service and Sales techniques and processes.
• Excellent verbal and written skills.
• Knowledge of Workplace Health and Safety.
• A Full Drivers’ license is required and the flexibility to work to a rotating roster.

Responsibilities

• Lead and manage the team on shift through coaching and mentoring and drive sales targets.
• Promote Avis Budget Group products and services by identifying customer needs and maximizing sale opportunities.
• Ensure vehicles for rent meet company standards for cleanliness and condition; inspect returned vehicles for damage.
• Maintain service excellence and achieve organisational goals with limited supervision.
• Roster and schedule employees to match business needs and participate in recruitment where required.

Skills

Leadership

Coaching

Customer service

Sales techniques

Workplace Health and Safety

Driver's license

Job description

Avis Budget Group invites you to join as Duty Manager / Team Leader at Canberra Airport. You will oversee day-to-day operations, coach staff, and ensure customer service and vehicle standards are upheld in a busy airport environment.

You will lead shifts, mentor staff, and drive sales while coordinating rosters and maintaining a culture of service excellence. A strong leadership background and driving licence are essential.