Duty Manager / Team Leader - Canberra Airport

Avis Budget Group; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Uniform and parking provided

Employee discounts on car rental and品牌

Wellbeing programme and life/health/su

EAP support

Job summary

Avis Budget Group invites you to join as Duty Manager / Team Leader at Canberra Airport. You will oversee day-to-day operations, coach staff, and ensure customer service and vehicle standards are upheld in a busy airport environment.

You will lead shifts, mentor staff, and drive sales while coordinating rosters and maintaining a culture of service excellence. A strong leadership background and driving licence are essential.

Qualifications

• Previous supervisory or leadership experience with coaching and mentoring.
• Understanding and use of Customer Service and Sales techniques and processes.
• Excellent verbal and written skills.
• Knowledge of Workplace Health and Safety.
• A Full Drivers’ license is required and the flexibility to work to a rotating roster.

Responsibilities

• Lead and manage the team on shift through coaching and mentoring and drive sales targets.
• Promote Avis Budget Group products and services by identifying customer needs and maximizing sale opportunities.
• Ensure vehicles for rent meet company standards for cleanliness and condition; inspect returned vehicles for damage.
• Maintain service excellence and achieve organisational goals with limited supervision.
• Roster and schedule employees to match business needs and participate in recruitment where required.

Skills

Leadership

Coaching

Customer service

Sales techniques

Workplace Health and Safety

Driver's license

Job description

Duty Manager / Team Leader - Canberra Airport

Looking to step into a managerial position? We have just the opportunity for you at the Canberra airport!

• Leadership role
• Canberra Airport based
• Training provided to help you achieve your goals & reach your potential
• Supportive, friendly, and caring culture
• Large international organisation with opportunity to move internally

About the role:

As aDuty Manager,you will control the day-to-day operations of all staff and fleet at the Airport. This will include the coaching of counter employees to ensure that the Customer Service and Sales process is followed, the management of team members in general and the flow of vehicles in the car park and wash. This is a busy role with no two days the same and is critical to the operation of our business!

Key duties and responsibilities would include:

• Leading and managing the team on shift through sales coaching and mentoring
• Marketing Avis Budget products and services through identifying to customer needs, maximising sale opportunities and meeting sales goals set by management.
• Ensure that vehicles for rent meet company standards for cleanliness, mechanical/body condition, and roadworthiness
• Ensure that returned vehicles are checked for body damage and report where necessary
• Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision.
• Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Branch Manager.
• Rostering and scheduling employees matching the needs of the business
• Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set.
• Participating in recruitment and selection of new staff where required

What we are looking for:

• Previous experience in supervisory or leadership role with sound coaching and mentoring skills
• Demonstrated understanding and use of Customer Service and Sales techniques and processes
• Excellent verbal and written skills
• Knowledge of Workplace Health and Safety
• A Full Drivers’ license is required and the flexibility to work to a rotating roster

So, what’s in it for you?

• Competitive pay
• Full use of a company vehicle including all petrol, maintenance and insurance
• Uniform and parking provided
• Leadership role
• Employee discounts on car rental across Avis Budget Groupand our partners including access to discounts and offers from retailers and big brands.
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Employee Assistance Programme(EAP)provided by Converge – 24/7 support for your mental health and wellbeing

If you want to be a part of shaping our business then don’t hesitate, put an application forward by clicking Apply

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

PialligoAustralian Capital TerritoryAustralia

Looking to step into a managerial position? We have just the opportunity for you at the Canberra airport!

• Leadership role
• Canberra Airport based
• Training provided to help you achieve your goals & reach your potential
• Supportive, friendly, and caring culture
• Large international organisation with opportunity to move internally

About the role:

As aDuty Manager,you will control the day-to-day operations of all staff and fleet at the Airport. This will include the coaching of counter employees to ensure that the Customer Service and Sales process is followed, the management of team members in general and the flow of vehicles in the car park and wash. This is a busy role with no two days the same and is critical to the operation of our business!

Key duties and responsibilities would include:

• Leading and managing the team on shift through sales coaching and mentoring
• Marketing Avis Budget products and services through identifying to customer needs, maximising sale opportunities and meeting sales goals set by management.
• Ensure that vehicles for rent meet company standards for cleanliness, mechanical/body condition, and roadworthiness
• Ensure that returned vehicles are checked for body damage and report where necessary
• Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision.
• Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Branch Manager.
• Rostering and scheduling employees matching the needs of the business
• Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set.
• Participating in recruitment and selection of new staff where required

What we are looking for:

• Previous experience in supervisory or leadership role with sound coaching and mentoring skills
• Demonstrated understanding and use of Customer Service and Sales techniques and processes
• Excellent verbal and written skills
• Knowledge of Workplace Health and Safety
• A Full Drivers’ license is required and the flexibility to work to a rotating roster

So, what’s in it for you?

• Competitive pay
• Full use of a company vehicle including all petrol, maintenance and insurance
• Uniform and parking provided
• Leadership role
• Employee discounts on car rental across Avis Budget Groupand our partners including access to discounts and offers from retailers and big brands.
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Employee Assistance Programme(EAP)provided by Converge – 24/7 support for your mental health and wellbeing

If you want to be a part of shaping our business then don’t hesitate, put an application forward by clicking Apply

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

PialligoAustralian Capital TerritoryAustralia

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