Airport Car Rental Concierge: Premium Customer Service

Everything Fleet; Brisbane; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Employee reward & recognition program

Discounted staff vehicle hire rates

Full uniform provided

Paid day off for your birthday

Job summary

Everything Fleet at Brisbane Airport is seeking a Customer Service Superstar to deliver first-class face-to-face and phone reservations. You will join a close-knit team on a rotating roster across early mornings to late evenings.

Responsibilities include greeting customers, guiding them through vehicle handover, handling rental agreements, and coordinating with operations to prepare cars on time. A valid open license, reliability and strong communication are essential.

Qualifications

• Valid Open Driver's Licence with clean record is mandatory.
• Reliable transport to travel to work.
• Demonstrated experience in a similar role is preferred but not essential.
• Strong attention to detail, good time management and clear communication.

Responsibilities

• Meet and greet customers and deliver high-quality service during rental check-in/out.
• Explain vehicle features, upgrades, rental terms and local recommendations.
• Escort customers to their vehicle and perform pre-rental inspection.
• Complete rental agreements accurately and capture pre/post rental photos.
• Coordinate with operations, detailing and fleet teams to prepare cars on time.
• Assist customers with bookings, extensions and amendments.
• Run daily inventory checks to ensure all vehicles are accounted for.

Skills

Driver's licence

Reliability

Experience

Attention to detail

Time management

Communication

Job description

Everything Fleet at Brisbane Airport is seeking a Customer Service Superstar to deliver first-class face-to-face and phone reservations. You will join a close-knit team on a rotating roster across early mornings to late evenings.

Responsibilities include greeting customers, guiding them through vehicle handover, handling rental agreements, and coordinating with operations to prepare cars on time. A valid open license, reliability and strong communication are essential.