Airline Passenger Experience Specialist

STAR AVIATION SERVICES; South Canberra; On-site; AUD 56,000 - 72,000; Full time

Job summary

STAR AVIATION SERVICES in Canberra is hiring a Customer Service Officer to be the first point of contact for passengers, providing seamless check-in and boarding experiences. You’ll stay calm under pressure, adapt quickly, and deliver solutions with a positive attitude.

Your work will include assisting passengers with check-in, boarding passes, and baggage, and providing support to passengers with special assistance needs.

Qualifications

• A valid Aviation Security Identification Card (ASIC) - or ability to obtain one.
• Experience with Aviation/Airline industry – desirable
• A valid drivers license to commute to work
• Ability to perform all duties at a high standard of customer service
• Caring approach to dealing with people
• Clear communication and good interpersonal skills
• Excellent organisation and time management skills
• Strong ability to multi-task, priorities and meet deadlines
• Customer focus to deliver exceptional service
• Ability to adapt to changing priorities and situations
• Able to work well in a fast-paced team environment
• Highly personable and able to communicate and influence a diverse range of stakeholders
• Manual Handling procedures
• Conflict resolution skills
• Proficient in report writing, in plain and clear English
• Intermediate skills for Microsoft Office Suite
• Awareness of the importance in achieving on time performance goals in an efficient and safe manner
• Alignment with our company Values (Safety, Accountability, Customer Service, Innovation, Teamwork

Responsibilities

• Assisting passengers with check-in, boarding passes, and baggage
• Providing support to passengers with special assistance needs
• Directing passengers safely to gates and boarding areas
• Handling missing baggage enquiries and basic admin tasks
• Representing the airline and Star to the highest standard

Skills

Customer service

Communication skills

Teamwork

Problem solving

Calm under pressure

Interpersonal skills

Time management

Attention to detail

Adaptability

MS Office

Tools

MS Office

Job description

STAR AVIATION SERVICES in Canberra is hiring a Customer Service Officer to be the first point of contact for passengers, providing seamless check-in and boarding experiences. You’ll stay calm under pressure, adapt quickly, and deliver solutions with a positive attitude.

Your work will include assisting passengers with check-in, boarding passes, and baggage, and providing support to passengers with special assistance needs.